**Req ID:** 34829 **Summary** **Hardware/Software Installation Technician** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! We deliver essential technology services to our customers in support of their missions to sustain the national security and economic interests of our nation. SecuriGence is seeking a **Hardware / Software Installation Technician** to support the JSP Endpoint Modernization Program. Help us solve problems with Innovation Through Intelligence. **Responsibilities** The IT Hardware Technician will be part of a dynamic team that provides IT repair, maintenance, operations, logistics, and engineering services to help ensure the secure, reliable, and uninterrupted availability of Endpoint IT Systems. + Install, configure, test, maintain, monitor, and troubleshoot end-user PC workstations and related hardware, peripherals, and software. + Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance. + Diagnose and resolve problems with desktop systems, printers, digital senders, mobile devices, and other standard office equipment. + Complete basic hardware work as directed, such as cable management, desktop PC installation, monitors, KVM's, and laptop imaging and issuance. + Conduct validation of ticket information to ensure completeness and accuracy and escalate issues via ticketing system and requests for assistance as needed. + Consistently remain customer-focused and provide a high level of customer service. + Interact daily with supervisor, peers, and customers and provide polite and friendly customer service. + Hours of Operation: 0700 – 1600 + On site 5 days a week + Other duties may be assigned to meet business needs. + Other duties as assigned. **Qualifications** + High school diploma or GED equivalent required. + 1+ years relevant experience + PC Desktop Hardware troubleshooting experience, or something similar, network connectivity troubleshooting, and peripheral troubleshooting. + DoD 8140 IAT Level II certification (e.g. Security +CE) required. + Active DoD Secret Clearance is required. **Knowledge, Skills, and Abilities:** + Working technical knowledge of current operating systems and standards for Windows environment, Win 11, and Office 365 + Ability to operate tools, components, and peripheral accessories + Ability to conduct research into PC issues and products as required + Strong written and oral communication skills + Ability to present ideas in user-friendly language **How you’ll grow** At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. **Benefits** At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. **Chenega MIOS’s culture** Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. **Corporate citizenship** Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- https://chenegamios.com/news/ **Tips from your Talent Acquisition Team** We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm LinkedIn - https://www.linkedin.com/company/1472684/ Facebook - https://www.facebook.com/chenegamios/ Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program