Our Client, an Energy Services company, is looking for a Hardware Support II for their Grand Rapids, MI location. Responsibilities: + Installation / decommission of infrastructure hardware including servers and network equipment in both MDF of field sites and data centers. + Provide Hands and Feet support for all hardware equipment. + Conduct daily maintenance and reporting. + Coordinate with Vendors for maintenance and escorts. + Maintain infrastructure lifecycle & equipment inventory. + Problem diagnosis, troubleshooting and resolution for workstation Hardware and Software under time constraints. + Must be willing to learn about the clients' business and processes. + Support new distributed Application projects and operations. + Prepare business and technical documentation. + Tasks associated with the identification, deployment, and support of Infrastructure technologies to support business requirements. + Coordinates with users to determine requirements, analyze business problems, identify technology options, and define detailed specifications of technology solutions. + Applies analytical skills to design, implement and support medium sized projects or portions of larger projects. Requirements: + Ability to effectively prioritize and execute tasks in a high-pressure environment. + Ability to review, update and create Knowledge Based Articles and Process Documents. + Proficient at managing and escalating incidents that are assigned to the Network Operations Center. + Hands on experience trouble shooting or installing Network equipment. + Building relationships inside and outside the organization. + Associate degree or bachelor’s degree in computer science or a related field preferred. + Additional network certifications are a plus + Relationship building + Component troubleshooting + Technical documentation + Maintenance + Operations + Network operations center + Decommission + Deployment + Inventory Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.