The Hardware Technician provides on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
Conducts sites surveysAssesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipmentInstall and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cablingMaintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systemsFollow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentationSupport network upgrade projects or initiativesSupport end-user connectivity needsQualifications
Clearance Required: TS/SCI with Fullscope Poly
Certifications: Compliance with DoD 8570 IAT Level 2: A+ CE, NET+ or Sec+
Education/Years of Experience: High school/GED and zero (0) to two (2) years of experience AND 8570 Certification. Preferred Security +. Will accept an AA or BS in a technical field as a substitute for years of experience.
Skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing Windows, software, applications, antivirus and patchesDemonstrated ability to read and understand technical manuals and schematicsExpertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)Able to manage time and priorities effectivelyAble to work efficiently with minimal supervisionProficient in working with end-users remotelyDemonstrated expertise in Microsoft Windows 7 and 10Familiar with Active Directory security and policiesExcellent analytical and problem solving skillsOutstanding communication skills to relate with team members and support workersMust to be able to lift 50 lbs.Must be able to rive company vehicle.Must be available to work some 8 hour shift between the hours of 6am-6pm, as determined by management.Salary range: 55-70k. IMG
About IMGFounded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 35 years.
IMG Benefits:
Health, dental, vision, and life insuranceShort term and long term disability insurance401(k) with generous company matchFlexible Spending Accounts (FSA) and Health Savings Accounts (HSA)Personal leave plus paid federal holidaysProfessional development and training assistanceIMG is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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