SUMMARY

The Haymakers Shift Manager assists the Store Director in ensuring and maintaining genuine Customer Care, accountable for the operation of the store insuring maximum sales and profitability through merchandising, inventory, expense control, human resources management, and managing operating costs and shrinkage.

          

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assists in managing total store operations.Provides excellent customer service, ensuring positive customer relations and satisfaction.Performs product scanning and processing of customer's orders in an accurate, efficient, and prompt manner.Processes and is accountable for other services handled at the register.Ensures proper handling of all forms of tender and coupons.Deli food area kept full and ready for businessAnswers incoming phone calls using proper phone etiquettePerforms fixed activities as assigned by Store Director.Assists with handling customer issuesAssists with maintenance and cleaning of the storeFollows all store and department policies and proceduresFollows all safety policies and procedures Other duties as assigned.

 

KEY ATTRIBUTES

Excellent Customer Service SkillsAbility to prioritize and multi taskDetail OrientedProblem solving skillsHigh energy

 

SUPERVISORY RESPONSIBILITIES

Directly supervises Associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include training associates; Planning, assigning, and directing work; Addressing complaints and resolving problems as it pertains to customer issues.

 

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); Or one to three months related experience and/or training; Or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.

 

MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication, percentages and sales per associate hour)

 

CERTIFICATES, LICENSES, REGISTRATIONS

Some locations may require Food Handler’s Certification as required by State Law provided at store levelBasset certificate (stores with gaming)Fuel Certification as required by State Law

 

RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heelSafety CutterComputerUniform per store policy

 

PHYSICAL DEMANDS 

       Regularly (Over 2/3 of the time)

StandWalkUse hands to finger, handle, or feelReach with hands and armsStoopKneelCrouchCommunicate with associates and customersLift and/or move up to 15 pounds

       Frequently (Between 1/3 to 2/3 of the time)

Overhead liftingClimbBalanceLift and/or move up to 25 pounds         

       Occasionally (Less than 1/3 of the time)

SitCrawlSmellLift and/or move up to 50 pounds

Vision

CloseDistancePeripheralDepth perceptionAbility to adjust focusAbility to distinguish colors

 

WORK ENVIRONMENT 

Occasionally

Risk of electrical shockOutdoor weather conditions from exterior doors

Noise Level

Moderate 

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location