Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Associate

Job Description & Summary

A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll help our local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Use feedback and reflection to develop self awareness, personal strengths and address development areas. Delegate to others to provide stretch opportunities, coaching them to deliver results. Demonstrate critical thinking and the ability to bring order to unstructured problems. Use a broad range of tools and techniques to extract insights from current industry or sector trends. Review your work and that of others for quality, accuracy and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments and perspectives. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firm's code of ethics and business conduct.

Purpose of Job:

PwC has an opportunity available for a HC Senior Associate who will play a critical role within our HR Operations department. You will provide advanced administrative support and contribute to the effective functioning of HR Operations. 

The role requires a deep understanding of HR processes, excellent organisational skills, and the ability to handle complex tasks while maintaining confidentiality and professionalism. The HC Senior Associate’s contributions are pivotal in ensuring a smooth and efficient HR Function and supporting the organisation’s overall goals.

Responsibilities:

Administration:

Action requests sent to SNOW and liaise with stakeholders to resolve queries.

Capture and submit accurate information on WD and other HC databases.

Check that information interfaces to downstream systems on a daily basis.

Extract various reports as and when requested.

Regular data clean-ups.

Telephonic confirmation of employment (external and internal).

Draft and distribute quality letters of employment, statements of work, master agreements, and various other staff contracts and letters.

Ensure compliance with the firm’s security policies and standard operating procedures.

Assist with the firm onboarding process.

Assist with bulk projects as and when required.

Action requests sent to the HC Operations and liaise with stakeholders to resolve queries.

Draft various contracts and letters (e.g. letters of employment, transfer contracts, bursary contracts, promotion letters, etc.).

Extract various reports as and when required by HC Operations Leaders.

Maintain HC Operations checklists for record and control purposes.

Draw regular data clean-up reports to ensure data integrity.

Ensure compliance with the firm’s security policies and standard operating procedures.

HR Operations Support:

Provide comprehensive administrative support across various HR functions, including recruitment, employee onboarding, benefits administration, performance management, and offboarding.

Employee Records Management:

Oversee the maintenance and accuracy of employee records in compliance with data protection regulations.

Onboarding and Offboarding:

Coordinate the onboarding process for new hires, including preparing orientation materials and collecting required documentation.

Ensure that staff members are offboarded and signed off timeously.

Data Reporting and Analysis:

Compile and generate HR Operations-related reports, analyse trends, and provide insights to support decision-making.

Utilise Workday and relevant tools effectively.

Compliance and Policies:

Stay updated on HR-related laws and regulations related to employment contracts.

Facilitate the administration of employment contracts, as well as the signing of said contracts and maintaining the records.

Process Improvement:

Identify opportunities to enhance HR processes, streamline workflows, and optimize efficiency.

Key Competencies and Attributes:

Strong organizational skills and attention to detail.

Excellent communication skills, both written and verbal.

Relationship management

Proactive in looking for opportunities

Project management skills

Teamwork

Resourceful

Good turnaround and delivery time

Resilient in the face of obstacles

Dynamic and innovative

Enthusiastic and positive

Strategic thinking with the capability to align HR initiatives with the overall business objectives.

Leadership skills to guide and collaborate with other departments.

Ability to work under pressure

Ability to multitask and meet deadlines

Analytical skills

Ability to gather and interpret HR operations metrics and data to inform decision-making and improve HR operation processes to align with the business strategy.

Qualification & Experience:

Requirements:

Diploma in HR Management or Business Administration or related.

Minimum 4 years proven working experience as an HR administrator or in a similar HR support role.

Solid understanding of HR processes, policies, and best practices.

Proficiency in HRIS (Workday preferable) software and MS Suite.

Working experience on Service Now (SNOW) and MIE will be highly advantageous.

Discretion and integrity in handling sensitive HR information.

Ability to multitask and manage priorities effectively.

Problem-solving aptitude and a proactive approach to challenges.

Knowledge of employment laws and regulations is advantageous.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date

October 31, 2024