Kforce has a client in Juno Beach, FL that is seeking a HCD/Salesforce Consultant. Summary: We are seeking a passionate and skilled Human-Centered Design (HCD) Contractor to act as the primary point of contact between our business and IT partners. The HCD/Salesforce Consultant will contribute to Salesforce-related projects by leveraging expertise in HCD practices and methodologies. This role requires a strong understanding of both HCD principles and Salesforce to deliver user-centric solutions that align with business goals. Key Responsibilities: * Lead and participate in experience benchmarking and usability testing to ensure Salesforce solutions meet user needs * Conduct user and channel behavior analysis to inform design decisions * Perform qualitative and quantitative research to gather actionable insights * Develop personas and journey maps that reflect user needs and expectations * Identify and address challenges through root cause analysis * Collaborate on experience blueprinting and value modeling to enhance solution impact * Facilitate design thinking workshops and co-creation sessions with stakeholders * Synthesize insights and present findings to business and IT partners * Create and iterate on storyboards and concepts to visualize ideas and designs * Serve as a bridge between business stakeholders and IT, ensuring Salesforce projects are user-centric and technically feasible