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HCM Systems Trainer, Learning & Development - University Human Resources - Georgetown University

Job Overview

The HCM Systems Trainer is a key member of the Georgetown’s Learning & Development team and works closely with the University Information Services (UIS).

They design, develop, and execute high-quality, technical training programs and content on the effective utilization Georgetown’s Workday-powered Human Capital Management (HCM) platform, known as the Georgetown Management System (GMS).

As well, they analyze the training needs of the user communities, and provide live and asynchronous demonstrations, orientation, training classes, and ongoing user support to a wide variety of University stakeholders.

Finally, they HCM Systems Trainer collaborates with a wide range of stakeholders on training opportunities and user documentation for critical transactions within GMS, including those related to staffing transactions, benefits, payroll, student employment and faculty.

Duties include but are not limited to:

Training Session Support: Design, develop, and deliver comprehensive training programs, both virtual and in-person, to educate employees on the features and functionalities of GMS.Customized Training Materials: Tailor training materials and resources to meet the specific needs of different departments and user groups within the organization. Stay current on GMS features and functionality and update training materials accordingly.User Support: Serve as a primary point of contact for Workday HCM users, offering timely assistance, troubleshooting, and guidance on navigating and using GMS effectively and responding to relevant help tickets through our UIS help ticket systemStakeholder Engagement: Collaborate with Human Resources (HR), University Information Services (UIS), Business Design and Optimization Group (BDOG), and other relevant departments to understand business requirements and ensure alignment of training initiatives with organizational goals.Documentation: Create and maintain training documentation, job aids, user guides, and tutorials to supplement training sessions and support ongoing learning.System Administration: Assist in system configuration, testing, and implementation activities as needed, working closely with UIS and system administrators; and maintain the HCM and Employee Self Service sections of the GMS Training application.Learning and Development: Collaborate with and contribute to the L&D team regarding training strategy, program development, marketing; contribute to the overall success of L&D at Georgetown University; and offer and advocate for a systems lens to non-technical leadership development training.

Work Interactions

Reporting to the University Director of Learning & Development, the HCM Systems Trainer works closely with both HRIS team and the HCM systems configuration team within UIS.

They also interface with a wide variety of University team members through the development and delivery of training - in multifaceted collaboration to ensure that the University community is well supported to carry out core HCM functions in GMS.

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Requirements and Qualifications

Bachelor’s degree or Associate’s degree in Human Resources, Business Administration, Information Technology, Training and Development, or related fieldAt least 2 years of demonstrated experience as a client-facing trainer or instructional designerProficiency in creating virtual and in-person training, instructional materials, teaching aids, user guides, and/or technical/troubleshooting manualsStrong understanding of Human Resources  processes and best practicesCommitment to creating accessible and inclusive training environments and materialsExcellent communication, presentation, public speaking, and interpersonal skillsAbility to communicate complex material in a straightforward manner to diverse HCM users with different needs and different levels of expertise in the system to include senior executives, faculty, administrators, students, and IT professionalsDetail-oriented with strong organizational and time management skillsProblem-solving attitude with a strong dedication to customer service and supporting othersAbility to work well both independently and with cross-functional teamsAdvanced proficiency in Microsoft Word, Excel, PowerPoint (Microsoft Suite), and Google Workplace (Google Suite)

Preferred Qualifications

4 years of demonstrated experience using a Workday HCM or related platform2 years of experience working in a higher education institution/postsecondary contextProficiency in Articluate360Experience with Vimeo or similar video-sharing platform(s)Experience using Adobe Premiere Pro or comparable video editing softwareExperience using Audacity or comparable audio recording softwareExperience managing training courses within  a Learning Management System (LMS)Advanced proficiency in Zoom video-conferencing platform

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.