The Design Center is a spectacular new interactive showroom experience. Our showroom, unlike any other with endless inspiration everywhere you look, thanks to our 30+ interactive kitchen, bath, and laundry rooms. Customers will explore hundreds of products from the most innovative brands in appliances, cabinetry, fixtures and more!
Position Purpose:
The HDDC Kitchen & Bath Designer designs creative solutions for complex, mid-level design projects. Projects include single and multiple room renovations, new construction and design updates. The Kitchen & Bath Designer assesses customer needs, guides customer decisions, evaluates the scope of the project, integrates information into a design layout, and develops accurate price quotes and provides complete sales presentation for the customer. The Kitchen & Bath Designer is responsible for driving sales and building loyalty for The Home Depot Design Center and The Home Depot while delivering an exceptional customer experience. The Kitchen & Bath Designer must possess strong communication, teamwork, project management and follow-up skills, and is responsible for managing their projects from inception through sale. They will partner with the Project Manager, ensuring the highest level of customer satisfaction possible through completion.
Key Responsibilities:
30% Customer Service
Communicates the design process and the features, advantages and benefits of the Home Depot Design Center product and services to the clientEngages clients by asking open-ended questions to determine the client's needs and the scope of the projectSuggests related items/services that might compliment the client's project needsMaintains client relationships by working with the appropriate team members and resolving client issues60% Sales & Project Management
Executes the design process, including client consultations, site visits, creating drawings by hand or with 2020, leading the client presentation and selling the projectCommunicates design plans to the 2020 Tech to execute the designMaintains strong relationships and communication with team members in order to successfully execute the projectAssists with the installation of sold projects by communicating with the Client, Project Expeditor and Project ManagerAssists in the pre-construction meeting and participates in final project walk through with clientTranscribes all necessary information into system to order products, determine size and quantity, etc.Enters project information to initiate new projects and maintain customer data in the computer systemClosely monitors daily, weekly, monthly sales reports; makes departmental recommendations to improve sales10% Self-Development
Seeks knowledge to stay informed of new product lines and servicesRoutinely develops skills in related areas of expertise; develops teamStays abreast of industry trends, government regulations, textiles and building materials, design terminology and trendsMay provide coaching and development to junior/new associatesConsistently updates knowledge of other HD companies in order to make recommendations to clients
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Preferred Qualifications:
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Competencies: