Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$200,000 - $280,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Governance & Control

Job Description:

The Head, Business Line Relationship Management for the Consumer Bank will lead a group of Business Line Relationship Managers who are Business Line SMEs and will be the conduit between the Consumer Bank businesses and the centralized Business Management and Governance unit as well as the gateway role between 2nd line of defense partners and the Consumer businesses.

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as requiredLiaises with the BMG teams and conduit for 2nd line of defense partners across the Enterprise to ensure 1st line is appropriately identifying, owning, managing and prioritizing risks and work effortsLeads a team of relationship managers who are subject matter experts for their respective business linesProvides trusted, objective advice and guidance to the AMCB Businesses on risks and issues (Relationship Management, Program Oversight) Partners with Cross Border led Channel 1B teams to define standardized approaches to common capabilitiesLeverages the proposed Leading Practices Industry organizational structure approach to align current resourcesActs as a business SME who is an active participant in understanding Business strategy and priorities to understand and mitigate any risks that my result from changes in strategy and prioritiesDraws in BMG and 2nd and 3rd line expertise to support business in complying with regulatory and compliance requirementsActs as conduit between BMG and control partners to the business (e.g. Compliance, AML, ORM, TRiMis)Engages US AMCB Consumer, Consumer Distribution, Wealth and control partners (eg.) on a regular basis to support alignment to risk appetite and business strategies and prioritiesEnsures that the risk appetite is institutionalized within the Businesses via effective training and participation on business governance/risk committeesEnsures that first line risk management requirements are front of mind for business leaders in AMCB US Consumer, Consumer Distribution and Wealth as a business risk (Program, Oversight)Ensures that the BMG program is effective but is also aligned and properly calibrated with US AMCB Business structure, processes and procedures to optimize efficiency across the program from risk management/compliance and Business standpointIncludes active participation at business line direct report meetings and risk committee meetings in design of process and procedures of Business (Relationship Management)With AMCB US Consumer, Consumer Distribution and Wealth businesses: facilitates the ability to identify and assess risk and controlsEnsures that the Consumer Businesses operate within the Bank's risk appetite across all products and servicesDrives an integrated and effective risk management program and culture across AMCB Consumer, Consumer Distribution and Wealth businessesProvides first line/Business perspective into overall program-wide initiatives and brings BMG and 2nd line partner expertise to support US AMCB Consumer, Consumer Distribution and Wealth business partners

Education & Experience:

Bachelor's Degree required or equivalent experience10+ years of related experienceSolid understanding of Consumer Bank Product and ChannelsAbility to successfully operate in matrix environmentMust have strong pulse on the industryOrganizationally astute, with superior influencing, collaboration and communication skillsStrong leadership and people management skills with demonstrated experience in leading and developing high performing teamsExpertise in performing detailed data investigations and recommend specific solutionsExpertise in working effectively in teams – requires a track record of working across the organization and with multiple stakeholders at varying levelsExcellent organizational skills and ability to get things done and make an impactPrevious experience developing and executing on strategies and delivering superior results in both the short and long termProven ability in leveraging deep subject matter expertise to align teams to a central vision, while also listening and engaging others to provide input in the shaping of that visionProven ability to manage and motivate a diverse group of professionalsStrong people management skills with 5+ years of demonstrated experience in leading high performing teamsStrong collaborator who engages colleagues, business partners, external stakeholders, and employeesStrong presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levelsSkillful communication (written and verbal), negotiation and partnership skills to balance stakeholder input but remain objective to reach the right outcome - ability to stay resilient under pressureDemonstrated relationship building skills, with the ability to make things happen through the use of positive influenceStrong people leader who possesses the ability to effectively work in teams across the bank with multiple stakeholders and to influence and align othersRobust organizational skills with the ability to work in a fast paced environment and manage multiple deadlines and prioritiesExcellent analytical skills in assessing risk, issues and challenging the status quoStrong knowledge of the regulatory environment

Customer Accountabilities:

Understands and supports the Bank’s Customer Sales and Service Strategy; creates and maintains an environment of ethical and performance integrity behavior at all times when dealing with customersConsiders the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholdersProvides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunityLeads, coaches and models quality service delivery at every interactionSupports the ongoing improvement of the partner/Customer experience
 

Shareholder Accountabilities:

Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with Best Run concepts and overall enterprise strategy and objectivesParticipates in establishing and executing plans and goals for the Business to drive resultsDevelops and maintains an operating budget, ensuring adherence to budget. May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversightProvides financial reports and analysis including budget variances to management on a regular basisCreates a zero tolerance environment as it relates to unethical behavior toward Customer

Employee/Team Accountabilities:

Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategySupports the creation of goals and objectives for the business unit/function. Communicates those goals and objectives to the teamBuilds capability – supports/executes plans to acquire, develop and retain diverse teams with the skills and experience necessary to realize current and future business strategiesRole models behaviors consistent with TD's leadership profile, Customer and Employee experience agendas and risk and control cultureCreates an extraordinary place to work — advances and sustains a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experienceLeads, coaches and develops a highly effective team by ensuring ongoing training and performance and development

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.