Make your mark for patients

Are you a visionary leader with a passion for transforming patient support? Join us as the Head of Account Experience Specialists, a national leadership role where you’ll drive strategic execution, inspire high-performing teams, and deliver unparalleled value to patients and healthcare providers.

About the Role:
As the Head of AES, you will:
•    Oversee the field-based Account Experience Specialist (AES) team, ensuring alignment with UCB’s patient services strategy and business goals.
•    Link strategy to execution by empowering the AES team to provide seamless FINTEPLA patient onboarding and REMS (Risk Evaluation and Mitigation Strategy) compliance.
•    Serve as the driving force behind operations, leadership, and financial oversight for the AES team, facilitating patient progression to active therapy in partnership with healthcare providers and external specialty pharmacy (SP) partners.

What You’ll Do:
•    Inspire and Develop: Recruit, coach, and retain high-performing leaders and their AES teams, fostering a collaborative, inclusive, and high-achieving environment.
•    Lead with Vision: Set performance expectations, provide actionable feedback, and ensure team excellence through ongoing development and support.
•    Drive Collaboration: Partner with cross-functional teams (Sales, Marketing, Operations, Specialty Pharmacy, Training, etc.) to remove barriers and enhance field success.
•    Innovate Solutions: Develop and implement scalable business practices, leveraging insights and analytics to optimize team performance and patient support.
•    Champion Compliance: Ensure all activities align with legal, regulatory, and compliance standards, maintaining trust and integrity in every interaction.
•    Travel with Purpose: Lead efforts nationwide with travel up to 60%, ensuring a strong presence and direct support for your teams and stakeholders.

Who You’ll Work With:
•    You’ll partner closely with a diverse group of internal and external stakeholders, including Sales, Marketing, Operations, Business Analytics & Insights, Legal, Compliance, and external specialty pharmacy teams, to ensure seamless patient experiences and impactful collaborations.
 

Interested? For this role, we’re looking for the following education, experience, and skills
Minimum Qualifications:
•    Bachelor’s degree (BA/BS).
•    Minimum of 15 years of commercial experience in the pharmaceutical or biotech industry.
•    Minimum of 10 years in sales/marketing, patient access, reimbursement, contract/payer strategy, or market access.

Preferred Qualifications:
•    3 years leading a regional or national field-based team.
•    Proven ability to influence without authority and collaborate across functions to drive strategic initiatives.
•    A successful track record of change management and fostering cross-functional partnerships.
•    Experience in rare/orphan drugs or CNS/neuroscience.
•    Specialty pharmacy/REMS expertise.

Salary range:
This position’s anticipated base salary range is 171,400 - 224,900 per year. The actual salary offered may also vary depending on the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you! 

About us 
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science. 

Why work with us? 
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equitable opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential. 

UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.
 
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on EMEA-Reasonable_Accommodation@ucb.com. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.