**Additional Information** **Job Number** 24208978 **Job Category** Golf, Fitness, & Entertainment **Location** The Ritz-Carlton Naples Tiburon, 2600 Tiburon Drive, Naples, Florida, United States, 34109VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Naples%20Tiburon%2C%202600%20Tiburon%20Drive%2C%20Naples%2C%20Florida%2C%20United%20States%2C%2034109) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Schedule individual and group tennis lessons and clinics. Make tennis court reservations by writing in guest name on schedule. Arrange tennis matches for guests without partners. Fill in as a tennis player in tournaments when necessary. Provide information to guests about available recreation facilities and activities. Promote a fun and relaxing atmosphere for guests. Encourage, recruit, register, and schedule guests to participate in activities. Promote the rules and regulations of the recreation facility. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Clean, maintain, and send out recreational equipment for repair when needed. Conduct inventory of supplies and equipment and inform manager of low supply items. Assist management in scheduling, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; protect the privacy and security of guests and coworkers. Anticipate and address guests’ service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats; reach, bend, twist, pull, and stoop; grasp, turn, and manipulate objects; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. REQUIRED QUALIFICATIONS License or Certification: CPR Certification First Aid Certification Fitness Equipment Any certification or training required by local and state agencies. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.