**Description:** At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. The Head Golf Professional is responsible for ensuring the standard of quality golf services and experiences to Club Members and Resort guest. He/she is also responsible for overseeing daily golf operations and supervision of the golf staff. Wage range of $100,000.00 to $110,000.00 Salary · Approach all encounters with guests and employees in a friendly, service-oriented manner · Ensure elevated Membership and Golf experiences commensurate with CVR standards · Maintain regular attendance in compliance with CVR standards, as required by scheduling which will vary according to the needs of the resort · Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working · Comply at all times with CVR standards and regulations to encourage safe and efficient golf operations · Maintain a warm friendly demeanor at all times · Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees · Provide professional golf instruction for members and guests as requested · Respond to all guest and member requests, problems, or complaints in an attentive, courteous and efficient manner. Follow up to ensure satisfaction · Assist with development of employee morale and ensure training of golf personnel · Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments · Ensure implementation of all CVR policies and house rules · Assist and supervise golf employees on a daily basis and ensure all SOP's are being followed properly · Train new employees, help to develop and implement training programs · Authorize and sign adjustments and refunds · Confirm that all duties are completed by golf staff · Maintain golf shop presence during peak times and as need · Ensure correct and accurate cash handling · Ensure that employees are attentive, friendly, helpful and courteous to guests, managers and other employees · Motivate, coach, counsel, discipline and evaluate performance of all golf personnel · Assist in preparing and conducting all golf personnel interviews and following hiring procedures according to CVR SOP's. Actively support Human Resources with recruiting efforts · Assist in preparation of budgets and forecasts · Prepare employee schedules according to business forecast, payroll budget guidelines and productivity requirements · Review staff's worked hours for payroll compilation and submit to Accounting on a timely basis · Maintain CVR SOP's regarding purchase orders, vouchering of invoices and checkbook accounting · Oversee and ensure success of all tournaments and special events Physical Requirements: · Flexible and long hours sometimes required. · Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Mental Requirements: · Must be able to convey information and ideas clearly · Must be able to evaluate and select among alternative courses of action quickly and accurately · Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary · Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests · Must maintain composure and objectivity under pressure · Must be able to work with and understand financial information and data, and basic arithmetic functions · Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need · Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity **Qualifications:** · High School diploma or equivalent required · At least 3 years of progressive experience on a golf course or a related field preferred · PGA Membership required · Previous supervisory experience required · Must have valid driver's license for the applicable state Marginal: · Assist retail manager as needed · Provide CPR/First Aid as necessary · Conduct meetings according to CVR standards Attend meetings and training as required **Primary Location:** US-CA-Carmel **Organization:** Carmel Valley Ranch **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Golf and Recreation **Req ID:** CAR005105 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.