Job Description

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Impact of this role

We are currently looking for a Head Housekeeping Porter to join our leadership team at Rosewood Miyakojima. Our Head Housekeeping Porter is responsible for assigning and supervising the activities of associates to ensure a high degree of excellence and maintenance in guestrooms, public areas, walkways, heart of house areas and pantries in assigned areas that are equal to the high level of guest and management expectations.

Key Responsibilities.

Ensure that all company minimum brand standards have been implemented and always followed. Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Contribute to the collective commitment of a unique guest experience - to create a sense of place. Support new members of the housekeeping team. Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction. Ensure all areas and pantries are stocked properly with correct supplies and linen and that all associates have the relevant tools for the job. Conduct weekly stock take and order required stock to ensure Housekeeping supplies are maintained according to agreed PAR levels. Orchestrate and aid housekeeping management to ensure an accurate monthly linen and terry stock take is conducted. Ensure all personal bar standards are being adhered to with relevant quality control measures being conducted. Ensure proper rotation of the Personal Bar products is followed by the Personal Bar Attendants at all times and that products are changed 3 months prior to expiring date, in order to be used in other areas of the hotel and therefore minimize losses. Ensure all soiled items and rubbish are removed from all areas, pantries and any other area of the hotel. Ensure recycling items are disposed of separately in the appropriate containers and enforce the recycling initiatives in place. Check all service pantries are closed during the day and evening and again before end of shift.Prepare Housekeeping Porters’ worksheets for the day. Lead and complete deep cleaning projects. Vacuum floor, carpeting, area rugs, draperies, upholstered furniture and occasionally ceilings and vents. Proceed with the cleaning of walkways frequently during the day. Participate in the moving of furniture and heavy items and always follow the Health & Safety requirements when proceeding with the moving of such items. Proceed with the move, setup and removal of extra beds, baby cribs, baby and kid setups, etc. and always follow the Health & Safety requirements when proceeding with the moving of such items. Ensure proper communication with Housekeeping Manager, Housekeeping Supervisor, Housekeeping Porter and Personal Bar Attendants especially between shifts. Carry out associate appraisals as directed by Housekeeping Management. Ensure that all guest requests are met with prompt and courteous manner. Rooms with a “Do not disturb” card should not be knocked or entered. Enter the status of DND rooms on Know Housekeeping. While on the floor, all noise should be kept to a minimum such as closing doors and conversations. Ensure lost and found items are turned directly into Housekeeping office and the lost property procedure followed. Gifts from guests must be accompanied by a signed authorisation from the guest and securities pass out before it can be removed from the hotel. Ensure safety and return of all key cards and devices. Report any loss of key card or device immediately to the Housekeeping office. Report immediately any matters concerning the security of guest rooms to the Security department. Ensure all equipment is well maintained and in proper working order. Report any defects in the building, plant or equipment according to hotel procedure and follow-up accordingly. While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Critical Skills & Qualification

Minimum two years of relevant experience in a sizeable luxury hotel as a Housekeeping Room Attendant, Public Area Attendant or Housekeeping Porter. Proficiency in Japanese is essential, another language is an advantage. Proven managerial abilities in people management and decision making. High standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills. Proven experience of leading and developing people effectively.

Licenses & Certifications:

Driver’s license is required.

Our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.