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Job Description

Are you a dynamic leader with a proven track record in financial management, operations, and customer relationship management? IMS, a leader in digital insurance medical solutions, is seeking a strategic and hands-on MD to drive operational excellence and sustainable growth.
The successful candidate will play a pivotal role in shaping the future of a business that combines innovation with customer-centric solutions. 

Role Description:
•    Manages service level agreements with suppliers. 
•    Sets direction for an operational unit, develops and takes accountability for a business plan which is aligned to segment strategy.  
•    Integrates delivery and metrics across the people, process, finance and customer dimensions of the business.  
•    Manages direct and indirect reports
•    Is accountable for thought leadership and best operating practice in response to external environment.
•    Is accountable for governance of change to the internal environment

Role overview

Are you a dynamic leader with a proven track record in financial management, operations, and customer relationship management? IMS, a leader in digital insurance medical solutions, is seeking a strategic and hands-on MD to drive operational excellence and sustainable growth.

The successful candidate will play a pivotal role in shaping the future of a business that combines innovation with customer-centric solutions.

Role Description:

Manages service level agreements with suppliers.Sets direction for an operational unit, develops and takes accountability for a business plan which is aligned to segment strategy. Integrates delivery and metrics across the people, process, finance and customer dimensions of the business. Manages direct and indirect reportsIs accountable for thought leadership and best operating practice in response to external environment.Is accountable for governance of change to the internal environment

Key Result Areas

Financial Management and Oversight

Lead annual business planning, budgeting, and financial forecasting.Oversee the financial accounting function, including managing cash flow, reviewing financial reports (P&L, debtors, cashflow) and ensuring financial sustainability.Direct month-end procedures, manage contractor payments, and ensure accurate customer invoicing.Maintain financial controls, oversee banking transactions

Legal and Compliance

Ensure compliance with statutory and regulatory obligations (VAT, PAYE, company tax).Oversee the annual audit, tax returns, and employment equity reporting, ensuring that IMS maintains its Level 1 B-BBEE status.

Customer Relationship Management

Serve as the primary liaison with customers, handling performance reports, service negotiations, and escalations.Lead customer meetings, pricing discussions, and annual fee reviews to foster long-term partnerships and trust.

Business Development

Identify new business opportunities and explore emerging trends in medical diagnostics (e.g., point-of-care testing, wearable tech).Develop innovative solutions to customer needs, while supporting proof-of-concept trials and market research.

Human Resource Leadership

Champion a positive company culture within the IMS team, leading staff development, skills training, and performance reviews.Manage contractor relationships, annual contract renewals, and employee benefits to maintain a competitive employer profile.

IT and System Management

Direct ongoing development of the iMeds system in collaboration with solution providers to optimise work-management platforms.Oversee IT infrastructure procurement, supplier relationships, and key technologies that enable business operations.

Risk and Supplier Management

Identify and mitigate risks in alignment with industry standards and ensure supplier development meets B-BBEE targets.Manage relationships with key suppliers and contractors, ensuring cost-effectiveness and quality service delivery.

Board and Stakeholder Engagement

Prepare and present strategic business plans, financial reports, and performance metrics to the IMS Board.Handle day-to-day queries and provide support to internal and external stakeholders.

Qualifications and Experience required

Matric; preference for tertiary qualification in commerce-related field Minimum of 5 years of proven experience in senior management roles, with a focus on operations or financial management, preferably within healthcare or related industriesStrong financial acumen, with experience managing budgets, cash flow, and financial reporting.Exceptional leadership skills, with experience managing teams and fostering a collaborative work environment.A deep understanding of regulatory compliance, risk management, and customer relationship management.Ability to manage complex, fast-paced operations and navigate challenges with a solution-oriented mindset.

Competencies

StrategicLeading with InfluenceCollaborationPersonal Mastery (Learning)Innovation (Perspective)ExecutionCustomer First

Skills

Financial Management, People Management

Competencies

Builds Effective Teams

Communicates Effectively

Customer Focus

Directs Work

Drives Engagement

Drives Vision and Purpose

Ensures Accountability

Financial Acumen

Education

Matriculation Certificate (Matric)

Closing Date

13 January 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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