Lending | Portfolio Management & Analytics | Director, Head of Analytics & Change Management, Lending Americas | New York, NY

About ING: 

Ranked #8 on LinkedIn Top Companies in Financial Services

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In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients. 

 
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

About the position:

ING is seeking a highly motivated, seasoned professional to work closely with the Head of Lending Americas driving key initiatives and analytics for the region.   The head of Analytics & Change Management (ACM) sits on the Lending Americas management team and reports to the head of Lending Americas. 

About the department:

ACM Americas serves as the front office center of expertise (CoE) for lending driving change to improve the scalability of the platform through new processes, digitalization, centralized data aggregation and analytics.  ACM serves as a key interface with a number of regional and functional groups including our client coverage, transaction execution, risk management, portfolio management, our global Capital & Liquidity Expert Center (CLEC), global transformation teams, treasury, and loan services. 

Responsibilities :

The head of ACM has three core areas of responsibilities:

Change Management: providing oversight, steering and tracking for regional change initiatives relating to the lending product, digitalization and global standardization projects.  Removing bottlenecks or blockers to ensure timelines are met.Data & Analytics:  collect, maintain and analyze data relevant to the Lending product.  Identify key action points and requisite follow-up.Special Projects & Head Office Interface:  Participate in and/or provide staffing for regional and global working groups to address recurring responsibilities as well as special projects.

Change Management Duties and Responsibilities: Includes but is not limited to:

Responsible for on-boarding of the new loan origination systems and other digitalization initiatives;Participate in working groups to ensure a smooth and efficient transition to global standards on processes and systems;Lending product approval gatekeeper – manage the process for all new Lending product approvals as well as reviews and ongoing maintenance;Agency – Participate in the redesign of ING’s agency function – monitor quality & efficiency;CPRI – Oversee the transition of CPRI administration to a centralized operating model while providing quality assurance reviews;Coordinate within US and with HO on the implementation of various capital velocity initiatives;Policy changes – Actively track global policy changes and ensure efficient transfer of information and compliance with new rules.

Data & Analytics Duties and Responsibilities: Includes but is not limited to:

Serve as the gatekeeper for various loan books - safeguard eligibility, accuracy of pricing & reports.  Monitor trends & prepare analytics;Serve as the front office (FO) gatekeeper and provide approvals on secondary asset sales to ensure policy compliance and IFRS9 headroom.  Prepare the forms, keep pipeline, monitor trades and follow up on settlements. Prepare analytics;Build and maintain local dashboards, in conjunction with PM & TM, using Power BI and similar tools.  Coordinate globally with our central digital transformation teams;Weekly management reporting responsibilities; Lending audits and follow up – take ownership of Lending audit issues to ensure timely follow up and closure;Non-financial risk – utilize systems to ensure all Lending NFR requirements are being met on schedule;Build forecasts and sensitivities based on multiple market and probabilistic forecasts by developing tooling in conjunction with Bank Treasury;Use advanced data analytics and other techniques to identify and resolve data errors in Vortex and Loan IQ and compare against loan documentation;Track underperforming assets and interface with relationship managers.  Prepare monthly reports to be presented to senior management;Manage external data sources and contracting with providers;Oversight of the regional deal greenlight processes and analytics. 

Special Projects & Head Office Interface Duties and Responsibilities: Includes but is not limited to:

Interface with the global expert centers to ensure clarity between these centralized teams and the Americas region;Join global working groups either as the regional SPOC and/or provide oversight of regional SPOCs;Lead the New York funding expert group with matched funding back testing – working closely with Bank Treasury;CAS Audits – work with CAS to ensure smooth audits, identification of remediation actions  and timely follow up on open issues;Work with central and regional technology team on digitalization efforts and tooling for increased efficiency;Routine controls testing for SOX and PCF (in conjunction with Portfolio Management) – identify areas of weakness;Take the lead delivering on head office ad-hoc lending related requests;Coordination of activities related to analyzing and implementing regulatory initiatives.

Qualifications and Competencies

Excellent verbal and written communication skills;Undergraduate degree in a relevant field, MBA or advanced degree preferred (economics or mathematics);Minimum of 10 years of experience in commercial banking;   Good understanding of regulatory and internal policies; Advanced credit, data and analytical skills;Previous leadership experience preferred.  Ability to exert influence across front office teams as well as manage direct reports; Team player who can work as a member of a multi-disciplinary team and liaise with different stakeholder within the company;A self-starter with strong time management skills.  Ability to multi-task, maintain flexibility, and work independently with minimal supervision;Hybrid working – minimum of 3 days per week in the office.

Highly effective team coordinator and player;Process management skills – ensure compliance with monthly, quarterly and annual reporting;Data management skills – ability to access and analyze data from multiple data sources;Advanced analytic and modeling skills;Understanding of Vortex, LoanIQ, Vantage, Salesforce, financial reports;Ability to condense data into effective PowerPoint presentations for distribution to senior management;Pro-active and innovative mindset.  Automation, AI and robotics may be required in the future. 

Salary Range: $195K-$250K

In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with working from home, commuting, and fitness.

ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.

ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.