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Job Description

About BioLife Plasma Services

BioLife Plasma Services, a subsidiary of Takeda Pharmaceutical Company Ltd., is an industry leader in the collection of high-quality plasma that is processed into life-saving plasma-based therapies. Some diseases can only be treated with medicines made with plasma. Since plasma can’t be made synthetically, many people rely on plasma donors to live healthier, happier lives. BioLife operates 230+ state-of-the-art plasma donation centers across the United States. Our employees are committed to improving the quality of life for patients and ensuring that the donation process is safe, easy, and rewarding for donors who want to make a difference.

When you work at BioLife, you’ll feel good knowing what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. This position is currently classified as “hybrid” in accordance with Takeda’s Hybrid and Remote Work policy.

OBJECTIVES/PURPOSE

The Head of U.S. Biolife Operations is an inspiring leader, advancing people engagement and business performance through high quality and well aligned strategies. The successful Incumbent is responsible for the operations and results of more than 230 U.S. plasma centers.

Through a core group of leadership reports, the position manages more than $900M+ in operating costs and 10,000+ employees across BioLife's U.S. footprint.

Primary responsibilities include:

Collaboratively partnering with Strategy team to build strategic direction for Biolife U.S. Operations short and long-term objectives to include providing input on overall performance targets.Performance Delivery: Drive operations policy/strategy and execute with excellence to meet all U.S. Operations KPI’s and achieve best in class processes within Operations. Work closely with the Forecasting/Pricing & Workforce Optimization to ensure optimal capacity utilization.Drive an exceptional donor experience in the centers through partnership with the Customer Excellence team.Work collaboratively with Business Excellence to drive exceptional results within the network ensuring robust performance across all centers.Ensure that quality and safety standards are met/exceeded.Drive talent allocation and development to support a strong bench while fostering a positive culture in the workplace.Responsible for the successful launch and ramping of new centers.Accountable for providing input/implications to broader Takeda operations strategy.Engage and collaborate with support departments to support operational goals.Demonstrate Leadership behaviors that align with Takeda values.

Position reports to the Global Head of Biolife

ACCOUNTABILITIES

This position will oversee the team that is responsible for U.S. centers and has 5-7 direct reports. The full field operations organization consists of approximately 10,000+ employees.

Strategic Direction

Provide input to and understand holistic plasma sourcing strategy; translate to strategy for network of Biolife centers and laboratories.Continuously evaluate network of plasma centers and identify opportunities to optimize volume and cost performance across the network (priorities for future growth, rationalization)Defines short and long-term operational priorities across center operations, cost reduction, quality improvement, training/staff development, marketing/donor experienceProvide input on overall financial and operating performance targets- volume, cost, capital allocationAllocate budget and resources across network of centers and laboratoriesApprove center level annual production forecasts and center budget activities (as escalated by Regional Leads)

Performance Delivery

Continuously make decisions the drive the most value for the businessResponsible for execution of ongoing cost reduction and volume optimization prioritiesConduct operating performance reviews to assess underlying business drivers and guide direct reports in action planningContinuously improve performance management processes and systemsCollaborate with support functions to ensure successful execution of strategic direction, policies, and procedures. Oversee coordination of cross-functional work teams to increase overall efficiency of the business.

Quality and Safety Standards (with Quality)

Maintains strong understanding of QA, Medical Affairs and Regulatory and FDA requirementsMaintains a strong understanding of Quality Operations and provides input and recommendation pertaining to the implementation of new changes impacting operations

Talent Development (with HR)

Drive talent allocation and development to be aligned with sources of value in the businessAs needed, refine organizational structure, roles and responsibilities for field operations positions to support performance deliveryMotivate and Inspire future leaders through supporting targeted development strategiesAssess skills of key talent and develop desired talent pipeline (promotions, retention, attrition)Provide input to compensation guidelines and incentives

DIMENSIONS AND ASPECTS

Strategic and critical thinker; able to set vision and maintain course while dynamically responding to changing business needs and environmentInnovator that will explore and pilot new business models to drive continuous improvementStrong relationship management skills with ability to cut across organizational boundaries to create support and buy-in.Accomplished change leader, demonstrating a flexible approach, stamina and resilience to setbacks.Demonstrated ability to synthesize information, prioritize efforts, and drive results with a strong sense of urgency and decisiveness.

Leadership

IntegrityFairnessHonestyPerseveranceDrive ResultsPutting the patient at the centerBuilding trust with societyReinforcing our reputationDeveloping the business

Complexity and Problem Solving

Approval of spend impacting total U.S. CPL and CPGSelection of talent to fill positions within the US organizationStrategic decisions impacting the center and lab operationsProcess changes and enhancements impacting the US networkInitiatives planned for deployment in the U.S. centers and labsU.S. volume and labor cost, budgets and forecastsPerformance Management decisionsSelection of U.S. sites to conducts pilots and testsApproval of future sites for U.S. center locationsCenter hours - expansion, reduction and disaster related temporary closuresCenter design changes - structural and estheticLong and short-term headcount planning within the U.S. operations networkCapacity planning labs for centers.Decision and planning surrounding recovery from short-term, high-impact setbacks.

Accountable to: Hema Tallman, Global Head of Biolife, Plasma-Derived Therapies.

Internal contacts: Advises, consults and coordinates with: Head of Biolife Marketing, Supplier Management, Business Support, Finance, Engineering, Quality, Medical Affairs, Human Resources, Biolife Compliance, Business Operations and the Biolife Operational Excellence Lead

Provides input/influences the development of initiatives across various cross functions to support the Biolife US strategy. Coordinates the deployment across the networkInfluences decisions surrounding new center development, talent and development programs, supplier strategies, Cl programs, compliance, facility maintenance, and marketing programsConsults, advises and aligns in the development of labor forecasting and toolsPartner with Head of Supplier Management to sponsor the Supplier strategies initiativeProvides the Finance team with inputs to forecasting and budgeting of U.S. volume and costProvides SME support via the Regionals and Head of Center Operations support towards project teams across Biolife.Coordinates and advices OE in driving Cl improvement across the network.Coordinates with Head of PDT (Plasma Derived Therapies) Communications and Head of PDT IT

External contacts: Vendors Fresenius Kabi, Haemonetics, and Terumo

Participate in quarterly business reviews to provide and accept input and drive solutions with cross-functional partnersPartner with vendors in providing support and input for the development of future technology including piloting of new devices, materials and software

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Bachelor's degree required, MBA preferredLarge multi-unit retail, health or related industry experience highly preferred10+ years consumer-facing multi-site management experience; prior experience with healthcare providers or services delivered in clinical settings is a plus (quality-driven, government regulated operations)Additional experience in project management, supply chain operating systems, and financial management skills necessary

ADDITIONAL INFORMATION

Ability to travel 35-50% without restriction.Typical work environment involves offices and plasma collection centers.

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. 

For Location:

Bannockburn, IL

U.S. Base Salary Range:

252,000.00 - 396,000.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. 

U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

LocationsBannockburn, IL

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time

Job Exempt

Yes