Job Description An employer is looking for a Head of Customer Success to join their team in the California Bay Area. This person will be tasked with restructuring and rebuilding the company's customer success process in order to improve customer retention and account expansion. He/she will oversee 5 direct CSM reports and will work to coach and mentor them, as well as revamp their KPIs and current processes to ensure team success. They'll be responsible for collaborating with the CSMs to track account health, risk factors, and develop plans to mitigate loss. This person will also be the escalation contact for customer concerns and will collaborate across sales, product, and engineering teams to ensure customer satisfaction at every stage of the customer lifecycle. We're looking for an exceptional leader with a strong understanding of the life sciences industry. This is a great opportunity to join a well-established and growing start-up. Compensation for this role is 160-180k per year annually plus target bonus of ~100k. Compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -7-10 years of experience in Customer Success -2+ years of experience managing customer success teams -Experience in the life sciences industry -Experience working in smaller environments/startup environments to build out CS -Comfortability building out the customer success process, account assignments/customer segmentation, playbooks, CS tiers, renewals, etc. -Life Sciences Technology / IoT experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.