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Job Description

The Data, Digital and Technology (DD&T) Leader will drive creative disruption through digital technologies and data analytics to elevate customer engagement and deliver better patient outcomes.

He/ She will implement the aligned GEM DD&T strategy, including change management and prioritization based on LOC business imperatives. The LOC DD&T leader will develop LOC capabilities aligned to GPD direction, including Digital Patient Journey and Outcomes, Next Generation and Customer Experience, and Insights-driven organisation. He/She is a member of LOC Leadership Team and GEM DD&T Council.

Key accountabilities

DD&T Roadmap, Funding and Delivery

Establish a LOC DD&T plan aligned to the GPD/GEM strategy, incl. identifying and curating LOC business imperatives that can be addressed through digital and analytics use cases, supported by technology and dataDrive delivery of DD&T plan, with focus on business value, leveraging the GEM and GDT organizational resources as appropriateSteward LOC DD&T budget, with TCO perspective and optimizing for value (while driving adherence to standards)Influences the shared product backlogs managed by GEM BU (eg EDB, CRM, NBA, OCE, Hive), balancing LOC needs and enterprise valueBuild and manage a high-performing, fit-for-purpose DD&T team that is focused on execution and delivering valueIncrease digital and analytics LOC literacy through targeted capability building and drive adoption of DD&T offeringsEnsure adherence to architecture standards (set by Architecture Council) and data standards (set by Global Data Council)

Insights & Advanced Analytics

Evidence generation through RWE analytics to inform brand strategy and enable Access conversationsEnhance Data-driven in-market and launch excellence capabilitiesLeverage DD&T platform solutions to enhance LOC reporting and pricing solutions

Patient Digital Journey and Outcomes

Leverage connected digital patient ecosystems for in-market solutions in close collaboration with GEM, GPD and GDT teamsEnsure digital health solutions are localized and launched successfully and sustainably in the market, leveraging enterprise platformsBuild capability in the organization to maintain the digital health solutions after launch, from process, people and technology perspectives

Next Generation Customer Experience

Implement NGCE initiatives, including CRM, NBA and OCE, aligned with GPD/GEM NGSE guidanceDrive alignment and adoption within LOC by connecting and aligning with key stakeholdersIntegrate omnichannel engagement plans in LOC, powered by advanced analytics insights with streamlined operations at scale

Innovation

Drive innovation, incentivizing data and digital proofs of concept (fail fast, learn faster)Highlight and promote use cases​

SKILLS and LEADERSHIP CAPABILITIES

Experience and Education

Bachelor’s degree with minimum 15 years of relevant experience; Master’s degree preferredMature leader with breadth of experience across commercial and technology accountabilitiesTrack record in leading cross-functional talent to deliver business-led digital initiatives

​Critical Skills and Competencies

Deep understanding of LOC needs and technology environment, and experience in aligning business needs and technical capabilitiesUnderstanding of the value of Digital Health solutions, Patient Solutions and Digital Patient Journey, NGCE and Insights Driven and the impact to on business valueStrong understanding of external business environment and industry trendsHighly skilled stakeholder management with history of successful people leadership across functions and domains

Critical Behaviors

Can effectively manage complex change and shift gears comfortably; highly effective in ambiguous environments; able to deliver expected results with minimal direction and guidance.Ability to manage multiple complex assignments, applying proven capability to assess competing priorities in a high energy, fast-paced environment in a geographically dispersed organization.Exceptional decision-making and problem-solving skills; proven research skills to gather data, best practices and points of view to ensure well-grounded judgment.Self-directed, seasoned leader with experience in designing and rapidly implementing new tools and processes and demonstrated ability to handle multiple projects concurrentlyExcellent interpersonal skills and experience working with others in high-pressure situationsDemonstrates curiosity and capacity for learning

LocationsSydney, Australia

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time