Main Responsibilities:

Development, provision and maintenance of systems to support field service management processes and service innovation in Global Technical Operations (GTO).Selection of suitable technologies, integration of systems and consideration of security aspects.Close collaboration with various stakeholders to develop optimal solutions and optimize system performance.Close cooperation with local service organizations to improve service quality and customer satisfaction.The main focus is on systems for knowledge provision, process-supporting systems and the provision of data and key figures.Lead the development and implementation of projects within a Global Technical Operations function, anticipating complex issues, challenges and opportunities and ensuring integration with the wider GTO strategyDevelopment of strategy and roadmap for a portfolio to support current and future business opportunitiesResponsible for system design and technology selection for systems deployed within GTO. Collaboration in the design of the future global IT architecture, evaluation and selection of suitable technologies and tools.Responsible for system design and technology selection for systems deployed within GTO. Collaboration in the design of the future global IT architecture, evaluation and selection of suitable technologies and tools.Monitoring trends and developments in the IT sector in order to continuously adapt the architectureAssess the skills of staff involved in service innovation to identify gaps and prioritize development activities. Implementing the organization's formal development frameworks within the area of responsibility. Coaching and mentoring other staff to support the development of the organization's capabilitiesLeading a dedicated team in a global technical operation to deliver process relevant systems and tools in close collaboration with internal and external service providers

What we expect:

University degree (Uni/FH) in computer science, natural sciences, engineering or economics. Preferably in the field of business informatics and with an international focusProfessional experience in IT project management or in a comparable function: ≥ 4 yearsLeadership experience in planning and managing resources to achieve specified goalsExtensive experience in providing expertise and acting in an international environment within a medical companyExcellent Team Player, great analytical and problem-solving skillsBuilding effective teams: Building teams with strong identities that use their different skills and perspectives to achieve common goals.Quality of decisions: Making good and timely decisions that move the company forward.Strategic mindset: Looking ahead to future opportunities and turning them into breakthrough strategies.Optimizes work processes: Knows the most effective and efficient procedures for completing tasks, with an emphasis on continuous improvement.Technical understanding, high IT affinity, understanding of (service) processesProject management, knowledge of agile project management an advantage,Agile development methods and processes, such as Scrum or Kanban.Requirement engineering, e.g. IREB CPRE Foundation Level

IT skills:

Sound knowledge of programming languages, software design patterns and development methods.Understanding of architecture models, design principles and best practices for system design.Knowledge of network infrastructure, protocols and security measures.Knowledge of relational and NoSQL databases as well as data modeling and management.Experience with cloud platforms (e.g. Azure) and their architecture concepts.Understanding of IT security principles, compliance requirements and threat models.