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Job Description:

We are currently looking for a Head of Operations Facilities on our prestigious project in Tabuk, KSA who will be responsible for:The oversight of all operation and maintenance activities for built assets classed as ‘Project Facilities’ such as Temporary Project Offices, Visitor Centers, Storage Facilities, Emergency Services Facilities etc…. The daily management and processing of requests for residential accommodation from all entities contracted to THE LINE.  This includes collating data from THE LINE PMO and issuing forecasts to NEOM Projects FM as required to ensure that all LINE consultants and staff are accommodated on arrival.The management of the vehicle fleet and other transport related services provided to NEOM FTE and IPMC Consultants at THE LINE Project Team.General ManagementDeputize for Head of BMS when required.Additional tasks and special projects as assigned by Head of BMS.Ensuring resourcing schedules are updated to reflect any changes in working patterns for Facilities under management.  Any requirements for additional resources should be provided to the HBMS with justification for action.Providing Management ReportsDeveloping leave schedules for staff under managementImplementing LINE performance management related tasks for staff under managementOversee all procurement activities of the Operations (Project Facilities) TeamDevelopment and implementation of all Policies and Procedures for LINE assets under management where NEOM documentation is not in place.The oversight of all operation and maintenance activities for built assets classed as ‘Project Facilities’ such as Temporary Project Offices, Visitor Centers, Storage Facilities, Emergency Services Facilities etc….Leading and/or participating in meetings required to ensure excellent service delivery standards are maintained.Chair Monthly Contract Meetings with any O&M Contractors under management.Assist Facilities Department Directors/ Heads of and Senior managers in compiling ongoing and planned information and reports.Developing strong relationships with cross-functional teams and departmentsSupervise the day-to-day operations of the Operations (Project facilities) department and staff members.Assist Management in hiring, training, and evaluating administrative staff and taking corrective action when necessary.Developing, reviewing, and improving administrative systems, policies, and procedures specific to the team’s deliverables.Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.Maintaining out of hours cover for operational facilities under management.Overseeing any reconfiguration projects / Minor New Works at Facilities under managementProviding specialist input to RFP relating to O&M services required for THE LINE.Maintain current office utilization data across all managed facilities.Management of LINE Reception Building Operations in conjunction with LINE Visits TeamThe daily management and processing of requests for residential accommodation from all entities contracted to THE LINE.  This includes collating data from THE LINE PMO and issuing forecasts to NEOM Projects FM as required to ensure that all LINE consultants and staff are accommodated on arrival.Responsible for the development of the Residential Accommodation Strategy for THE LINE.Implement the Residential Accommodation Strategy for THE LINEEnsure requests are submitted to NEOM Projects FM in a timely fashion for any accommodation needs.Supervise and oversee the internal LINE allocation of rooms based on needs and preferences of the project in line with NEOM Policies.Escalate any resident issues not addressed by the respective Camp Management IssuesMonitor and enforce policies and regulations to ensure a safe and secure environment.Collaborate with other departments to optimize accommodation operations.Maintain current residential allocation data for all project staff.The management of the vehicle fleet and other transport related services provided to NEOM FTE and IPMC Consultants at THE LINE Project Team.Ensuring all team members comply with their respective IPMC mandated administrative requirements.Plan vehicle fleet utilization across the project & assign vehicles through statements of requirement.Oversee the delivery of transport solutions to the LINE project.Advising the Project Senior Leadership Team on Fleet Transport issues.Monitor the vehicle lease contract and address irregularities as required.Liaise with IPMC on matters relating to vehicle funding, allocation and Fleet management Staff. Oversee Fleet management procedures and processes; adjusting to meet the projects requirements.Knowledge, Skills, and Experience10 Years previous experience in Facilities and Accommodation ManagementPrevious experience in managing a large vehicle fleet and associated staff.Strong organizational and multitasking skillsExcellent communication and interpersonal abilitiesKnowledge of relevant KSA regulations and best practicesExceptional leadership and time, task, and resource management skills.Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.Ability to plan for and keep track of multiple projects and deadlines.Familiarity with budget planning and enforcement, human resources, and customer service procedures.Willingness to continue building skills through educational opportunities.Proven experience as administration managerIn-depth understanding of office management procedures and departmental and legal policiesFamiliarity with financial and facilities management principlesProficient in MS OfficeAn analytical mind with problem-solving skillsExcellent organizational and multitasking abilitiesKnowledge of principles and processes involved in administration and overseeing a large division or directorate.Knowledge of principles and processes for providing excellent customer services.Excellent problem-solving skills with an ability to provide step-by-step detailed advice and solutions for remedying failures in service delivery.Excellent communication skills, both written and oral, with an ability to articulate clearly and concisely. English proficiency is required (both written and oral).Strong knowledge of MS Office Suite, O&M databases and Facility Management Software.Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.Team player with the ability to work independently under minimal supervision.Cross-cultural sensitivity with an international perspective.Must have the ability to be innovative and be an agent for change.Professional maturity and irreproachable integrity are obligatory.Familiarity with contracting and contract language.Qualifications & ExperienceEssential20+ years relevant experience of which at least 10 years in the leadership of multi-disciplinary delivery teams (including ‘Built Asset’ Operation and Maintenance)Degree level Education in FM, Business Administration or another associated subject.[Desirable]:Professional membership of a Facilities Management or Engineering BodyExperience of working on similar projects in the Middle East

Minimum Clearance Required to Start: Confidential

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

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