**About the Role** As the Head of People Operations in LATAM, this role will own the regional team in our multi-tiered operation, which leads the employee experience across all foundational People team services and is constantly invested in improving our people systems and processes. **What the Candidate Will Do** - Build and execute against an inspiring vision that is well aligned with Uber overall strategy, for the most effective employee experience across all foundational People team services in LATAM - Lead, coach, and partner with your team to achieve this vision, while continuously adding value to Uber and each team member's career journey - Partner with your direct and extended teams to ensure that all our workflows are anchored on human-centered design principles and industry best practices, thus ensuring the most effective, consistent, and constantly improving experience for our employees, regardless of the support channel (self-serve, offshore support and live support) - Partner with HR Business Partners, Employee Relations, Legal, Payroll and other cross-functional teams to ensure a comprehensive, business-centric and legally compliant approach to People processes and operations - Provide People Operations support on projects such as acquisitions or internalization of employees; be the voice of People Ops processes and provide guidance on how to navigate the associated systems and procedures - Serve on the global People Operations leadership team to drive a seamless and scalable employee experience globally, across the various channels of support **Basic Qualifications** - A minimum of 12 years of experience with HR Operations, HR Business Partnership, Operations Management Consulting, Business Operations - Progressive leadership experience (ideally 10+ years) in one or more areas related to large-scale HR Operations, Consulting, Business Operations, and related areas - HR Business Partnership, Operations Management - Advanced proficiency in English and fluent Portuguese - Excellent analytical, strategic planning, and execution skills, with an eye toward continuous improvement - Proven expertise in systems thinking and design thinking - Grit and resilience, eagerness to be a part of an exciting growth journey and comfort with all the challenges and ambiguity that accompanies it - Unquestioned integrity, a positive attitude, and a growth mindset We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).