JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Opportunity

We are seeking an experienced and visionary Head of Performance Optimization & Transformation to drive operational excellence and maximize efficiency across our organization, particularly within our Workplace Management (WPM) division.

Key Responsibilities

Strategic Leadership

Lead and implement large-scale organizational change initiatives, aligning business processes, technology, and talent to drive strategic objectives and improve operational efficiency across WPM.

Together with senior leaders, develop and execute transformation roadmaps, leveraging data analytics and best practices to identify areas for improvement and create measurable, sustainable results.

Collaborate with cross-functional teams and stakeholders at all levels to manage change, mitigate risks, and ensure successful adoption of new business models, technologies, and ways of working.

Lead global operational strategies for the WPM sub-business line.

Drive innovation to address our clients’ changing needs.

Keep abreast of cutting-edge trends and innovations in transformation and performance enhancement in Workplace Management.

Operational Excellence

Lead initiatives to identify, analyze, and improve key performance metrics across various business processes and systems.

Collaborate with cross-functional teams to design and execute performance improvement projects, utilizing advanced analytics and industry best practices across all regions.

Coordinate and optimize global WPM processes, systems, and practices.

Utilize lean methodologies and Six Sigma principles to drive continuous improvement.

Oversee the development and implementation of performance management systems.

Data and Profitability

Leverage technology to support and accelerate transformation objectives, enabling data-driven decision making.

Develop and implement data-driven strategies to optimize resource allocation, workflow efficiency, and overall organizational productivity.

Develop and monitor key performance indicators (KPIs) across the WPM sub-business line.

Analyze data and metrics to measure performance and track progress of transformation and optimization efforts.

Team Leadership and Development

Lead cross-functional teams to execute performance improvement projects.

Foster a culture of innovation and continuous improvement.

Support career development and succession planning.

Stakeholder Management

Develop strategic relationships with senior level leadership across JLL.

Collaborate with leadership to ensure buy-in and successful implementation of transformation and optimization initiatives.

Provide regular reports and presentations to senior leadership on transformation and optimization progress and results.

Risk Management

Ensure compliance with relevant laws, regulations, and industry standards.

Implement risk management strategies to protect the company and clients.

Oversee business continuity plans.

Requirements

The ideal candidate will be a strategic, bold thinker with a passion for driving operational excellence and a record of delivering measurable results. They should be able to balance long-term strategic planning with direct execution of optimization initiatives.

Bachelor's degree in Business Administration, Operations Management, or related field; MBA preferred.

10+ years of progressive experience in performance optimization, process improvement, or related roles

Strong leadership and influencing skills to drive change and inspire teams to achieve transformation goals.

Proven record of leading large-scale transformation and optimization initiatives

Strong understanding of real estate markets, workplace trends, and technology solutions

Advanced knowledge of lean methodologies and Six Sigma principles

Excellent strategic thinking, problem-solving, and analytical skills

Outstanding communication and people skills

Demonstrated ability to lead large, diverse teams across multiple geographies.

Experience in driving digital transformation and implementing innovative solutions.

Proficiency in data analysis and visualization tools

Estimated total compensation for this position:

250,000.00 – 500,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Atlanta, GA, Chicago, IL, Dallas, TX, New York, NY, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.