Mauritius
Head of POP
2500
Our client in the Finance Industry is looking to hire Head of POP.
Duties and Responsibilities
· Increase customer and merchant subscriptions
· Increase revenue and profitability of the platform through fees, X-sell etc.
· Usage and transaction volumes
Customer
· Develop and grow the business relationships
· New Product and features offer, offer products, which are launched time to time, i.e., Seamless payments, Purpose specific Wallets, Value connected to social and environmental contribution….
· Liaise with Card Associations for facilitating the M&P commerce Business to ensure company.
· operates diligently with the card association requirements.
· Portfolio management: Activating and retaining the merchants and customers.
· Liaise with Suppliers / Service Providers on M&P commerce operational matters to ensure efficiency and prompt execution in operations
· Liaise with other Departments at company to facilitate M&P commerce Operations and ensure
· prompt and accurate delivery of service
Internal Process
· Optimise channels mix and synergies. Continuously analyse, review, and recommend redesign of functional processes to eliminate variations, remove nonvalue added activities, waste, bottlenecks, and delays.
· Monitor and improve service quality. Provide value added input to key stakeholders in the elaboration of processes, contracts, and communication to internal and external customers.
· Deliver performance dash boards which can be used for business decision making.
· Risk Management and Compliance: Ensure that the merchant and customers are meeting the guidelines prescribed by the company.
Learning & Growth
· Broad and in-depth knowledge of activities of the business to enable quick, coherent, and actionable functional and technological recommendations, and design.
· Expand Network at M&P commerce Trade shows / forums / events to broaden industry knowledge and enhance knowledge of business best practices.
· Investigate the latest trends in M&P commerce to identify potential new functional solutions to meet customers' needs.
· Acquire Training at Visa Business School, MasterCard Academy, and the likes to enhance
· existing skills and acquiring new ones.
· Visit existing and new Payment Service Providers and Merchants to strengthen existing customer relationship and acquire new clients
General Responsibilities
· Instill and act with accordance to the company’s vision, mission and values and deliver actions that positively contribute to the company’s culture.
· Comply with all statutory regulations.
· Undertake any other duties, accountabilities and responsibilities as may be required.
Requirements
· Graduation in Engineering or computer science and Post-graduation in Marketing (MBA) preferred.
· Qualifications in project management related assignments
·At least 5 years of experience with a demonstrated track record in M&P commerce; project management, business analysis.
· Exposure to sales or concept selling in Banking and Financial services experience
Necessary Technical/ Functional Skills
· Strong understanding of data trends and technologies used
· High standards of accuracy and precision with excellent organisational skills.
· Proven ability to think strategically and act tactically.
· Effective assertiveness and proven ability to establish credibility across the company. The role requires
· pitching the product to senior officials in corporates of government bodies.
· Actively embraces rapid change and ambiguity.
· Articulate with excellent verbal and written communication skills
· Advanced excel skills and exposure to planning models.
Key Attributes and Competencies
· Supports others and shows respect and positive regard for them in social situations.
· Puts people first, working effectively with individuals and teams, clients, and staff.
· Behaves consistently with clear personal values that complement those of the organisation
· Communicates and networks effectively.
· Successfully persuades and influences others.
· Relates to others in a confident and relaxed manner
· Shows evidence of clear analytical thinking.
· Gets to the heart of complex problems and issues.
· Applies own expertise effectively.
· Quickly learns new technology.
· Communicates well in writing.
· Open to new ideas and experiences.
· Seeks out learning opportunities.
· Handles situations and problems with innovation and creativity.
· Thinks broadly and strategically.
· Supports and drives organisational change
· Plans and works in a systematic and organised way.
· Follows directions and procedures.
· Focuses on customer satisfaction and delivers a quality service or product to the agreed standards.
· Adapts and responds well to change.
· Manages pressure effectively and copes with setbacks.
· Focuses on results and achieving personal work objectives.
· Works best when work is related closely to results and the impact of personal efforts is obvious.
· Shows an understanding of business, commerce, and finance.
· Seeks opportunities for self-development and career advancement
To apply, use the link: http://aaaa.co.za/submit-your-cv/
ATripleA Recruitment and Temps
www.aaaa.co.za
#atriplea #recruitment #vacancy # Head# of# POP
Posted 2024-04-01
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