Investor Services, a leading business line in Services, offers the full spectrum of capabilities to clients including Custody, Fund Accounting, Investment Accounting, Fund Administration, Middle Office Services, Performance & Risk Analytics, Transfer Agency and Issuer services across multiple jurisdictions. As the Services business continues to grow and evolve, there is a strong mandate to ensure provision of world class technology and innovation relative to the partnership with the business. Investor Services has embarked on significant business growth through digital transformation and technology investments. To meet these objectives, Investor Services Technology is undergoing an exciting platform modernization journey focused on improving agility, engineering excellence, scalability and simplifying architecture. **About the Role** The Investor Services Head of Quality Engineering role is a strategic leadership position and is a critical member of Investor Services management team, driving the shared vision of quality engineering and improvements in software delivery. Responsible for leading the testing team, covering all Investor Services Technology and will play a critical role in driving engineering excellence, test automation strategies, standardization the adoption of toolsets. This role will support key strategic transformational programs including platform modernization, footprint simplification and new capability development and will work closely with Technology and Operations heads across the organization to support the business goals and objectives. The ideal candidate will have a strong background in software testing, quality engineering and process optimization with a track record of transforming testing functions into high performing, scalable operations. Playing a key role in ensuring continuous, measurable improvement governance and innovation across all aspects of software testing. **Responsibilities:** **Leadership** + Development of the strategic direction of the quality engineering function to harmonize with technology objectives. + Build the quality engineering vision, strategy, and execution plan for Investor Services. + Effectively communicates Investor Services testing strategy to stakeholders across the organization, clients and regulators. + Develop and implement strong quality engineering governance for design, build and deployment of new applications. Reducing manual effort and improving efficiency. + Define and implement common standards, procedures and governance processes to create and maintain consistent and best in class engineering protocols. + Provides thought leadership in quality engineering, new technologies including cloud, Gen AI, digital assets and enable business with competitive advantage. + Accountable for team budgeting, resourcing, stakeholder management and delivery. **Quality Engineering and Automation** + Standardization of quality engineering processes, tooling and improvements in testing quality at each key stage of the lifecycle. Driving continuous, measurable improvements + Championing automation with a laser focus on automation of testing and manual tasks. + Exhibits sound understanding of theories and practices in quality engineering. + Implementation of CI/CD integrated testing methodologies, enabling continuous testing across development pipelines. **Engineering Principles** + Build and embed SRE principles into quality engineering by implementing proactive failure detection, observability and automated resilience testing to improve system reliability and scalability. + Seek to leverage new toolsets, such as AI/ML for self-healing test automation, predictive defective analysis, etc. + Champion DevOps processes, ensuring seamless integration of automated testing, CI/CD pipelines, infrastructure as code and continuous monitoring to enhance software quality and reliability. **Governance** + Develop, maintain and communicate key metrics, OKRs, KPIs to monitor and demonstrate measurable improvements in quality and delivery. + Represent Investor Services Technology at various Technology governance forums. + Oversight of testing phases to ensure compliance with Citi’s Technology standards related to software development. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards **Qualifications:** + Significant experience (15+ years) working in Technology supporting Financial Services, preferably Transaction Banking, with commensurate people management experience. + An impactful delivery track record, including the build, testing, deployment, integration and ongoing management of large-scale technology ecosystems + Experience of application development and hybrid cloud and multi-cloud environments + Strong influencing skills and ability to work in an environment where priorities are frequently changing + Ability to engage with senior management with clear and concise written and verbal communication with the ability to develop working relationships across the organization + Ability to manage multiple activities and changing priorities, work under pressure to meet tight deadlines. + Methodical, attention to detail, using data to drive discussions + Strong analytical and problem-solving skills + Perform complex problem solving and business trade off decision analysis **Education:** + Bachelor's degree in Computer Science, Engineering, or related field or equivalent experience. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. **Primary Location:** Pune, India **Job Level:** C15, Director ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Technology Project Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.