Head of Retail Merchandising, USA, Amazon Go
Amazon
Description
Amazon Go is a new kind of store with no lines and no checkout—you just grab and go! Customers can simply use the Amazon Go app, a credit card (or their palm!) to enter the store, take what they want from our selection of fresh, delicious foods, snacks, drinks traditional convenience items or grocery essentials, and go! Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! We need people who want to join on the ground floor of building something new and exciting and be a part of an ambitious program that aims to redefine the in-store shopping experience that impacts the daily lives of our customers.
The successful candidate will be a strong general business athlete. He or she must be able to work independently, be comfortable with ambiguity, communicate with and be able to influence employees and leaders at all levels of the organization. He/she will be a strong project manager with deep analytical abilities and will over-index in several leadership competencies, particularly in the ability to hire and develop the best, think big, innovate, invent and simplify, take ownership, have a bias for action and deliver results.
This Merchandising Leader must have demonstrated ability to move fluidly in a rapidly changing environment, as well as possess best-in-class written and verbal communication skills. You will work closely with internal and external partners to conceive and propose customer-facing strategies and concepts, and guide those projects to completion to hit customer, revenue, and income goals across Amazon Go. This will include creating complex experimental frameworks, analyzing results, and structuring scalable solutions and processes across a variety of customer-facing channels and touch points in our physical stores. This role is inherently cross-functional, working closely with external partners as well as central Category, Marketing, Supply Chain, Store Design, and Technology teams just to name a few.
The ideal candidate will be a self-starter with a passion for independent, creative problem-solving, have proven data analysis skills, show strong ownership/commitment, have proven leadership experience in managing projects and teams.
The successful leader must:
• Possess a thorough understanding of the physical store convenience and grocery market retail industry segments, regional and global business trends, and various customer segment needs.
• Proven experience in Merchandising related roles including store layout & design, fixture & hardware design & procurement, customer flow planning, category space allocation and product placement strategies.
• Effective team leadership and people development (team size of 12+). Effective at hiring and developing leaders on the team; building a team culture that demands accountability for quality outputs and attracts top talent.
• Have a passion and focus on the customer, both existing and potential, and use that knowledge to help deliver site features that provide Amazon customers with an unparalleled shopping experience
• Have strong written and verbal skills, ability to clearly define & communicate the current and future needs of the business
• Be comfortable and effective at negotiating
• Bring innovative ideas to the table every day, in order to find better and more effective ways of accomplishing our customer focused objectives; able to simplify and improve methods and processes.
Basic Qualifications
- 5+ years of team management experience
- Experience with vendor negotiations, pricing and promotion or inventory management
- 10+ years of merchandising experience
- Experience in cross-functional leadership and managing direct teams
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience driving direction and alignment with cross-functional teams
- Experience using pulling data and defining key metrics to deliver effective reports
- Experience with basic Microsoft Office programs and systems
Preferred Qualifications
- Experience leading and transforming highly effective organizations
- Experience with P&L responsibility and delivering strong financial results
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $142,700/year in our lowest geographic market up to $236,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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