About Clutch

We’re on a mission to reinvent how people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest buyer and seller of cars, offering a digital-first, hassle-free experience. Customers can browse thousands of cars online, have their chosen vehicle delivered right to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee.

Looking to sell? We buy over $1 million worth of cars every day, providing a firm, AI-generated offer every 15 seconds—and when you sell to us, you get paid instantly, now that’s Clutch.

Recognized four years running on The Globe & Mail’s list of Canada’s Top Growing Companies—and with back-to-back spots on Deloitte’s Technology Fast 50™ and Fast 500™—we’re seeking curious, hard-working, and driven individuals to join our growing team.

Founded in 2017 and headquartered in Toronto, Clutch currently operates in Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Our world-class investors include Altos Ventures, Canaan, FJ Labs, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the Role

We’re looking for a Director of Retail Operations to help shape the Clutch’s in-person experience. Over the past year, we’ve doubled our volume and made significant investments in our retail presence. We’re in the process of opening a flagship location in Mississauga and launching smaller retail delivery centers across the province, starting with Markham in April.

Retail Operations is responsible for delivering a best-in-class in-person experience for our customers at the final stage in the process, whether they’re buying or selling a vehicle. This means overseeing retail locations, customer interactions, and operational excellence to ensure every touchpoint is smooth, efficient, and memorable. On peak days, we handle 100+ transactions, making this a fast-paced, high-impact role.

What You’ll Do Lead & Scale Retail Operations: Oversee Clutch’s retail locations, ensuring an exceptional in-person experience for customers picking up or dropping off vehicles. Drive Operational Excellence: Establish and optimize processes to improve efficiency, reduce friction, and enhance customer satisfaction. Launch & Expand Locations: Play a key role in launching new retail locations, starting with Mississauga and Markham, and refine the playbook for future expansion. Optimize Customer Experience: Develop strategies to elevate the retail experience, integrating digital and physical touchpoints seamlessly. Manage & Develop Teams: Build, mentor, and lead a high-performing retail operations team across multiple locations. Measure & Improve Performance: Define key success metrics, monitor location performance, and implement continuous improvements. Collaborate Across Teams: Work closely with logistics, customer experience, and product teams to ensure smooth execution and innovation in the retail experience. Lead facility management: Ensure Clutch’s retail locations reflect a best-in-class retail experience for our customers. This includes maintaining cleanliness, upkeep, security, and ensuring all necessary supplies and equipment are readily available for an exceptional customer and team experience. What We’re Looking For 7+ years managing and scaling multi-location retail or operational teams, preference towards experience with best-in-class retail brands and/or automotive. Minimum 5+ years managing teams, including hourly staff. Customer-first mindset with a deep understanding of how to optimize physical retail experiences. Experience in fast-paced, high-growth environments where adaptability and resilience are key. Passion for innovation and willingness to challenge the status quo. Hands-on leader who is willing to roll up their sleeves, work alongside the team, and tackle challenges directly. Why You’ll Love It at Clutch Make an Impact: Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience. Career Growth: Join a rapidly growing company with opportunities for leadership and professional development. Great Team: Work alongside talented, driven, and collaborative colleagues who are passionate about what they do. Competitive Compensation: Enjoy a strong compensation package, including salary, equity, and benefits.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.