Level Description
‘Management’ Leveling Guide consists of jobs with the responsibility, accountability, and decision-making authority to develop and implement strategies, initiatives, policies, and programs. The labels of Supervisor, Manager, Director, etc., are not limited to a distinct level (i.e., not all Senior Managers are level XX)– these are rough guidelines/indicators and not strictly assigned to a level. 

Market Summary
Manages workload forecasting, resource balancing and ensuring optimal utilization across projects/programs. Reviews client metrics to manage/maintain the delivery of quality performance and address issues to ensure alignment with business goals. Participates in meetings with client stakeholders. Serves as point of escalation for resolution of staff issues and conflicts. 

Impact
• Day-to-day supervision of a combination of support/technician and professional staff.
• Implements policies and strategies for short-term results (1 year or less and/or emphasis on supervision of a shift or component of a project) to support the execution of relevant area of business.

Communication
• Responsible for building and maintaining relationships with internal and external stakeholders; depending on role, would also include clients, patients and their families. 
• Presents specialist and  technical information to customers, clients, staff, and occasionally senior managers using a variety of communication styles.

Innovation
• Responsible for building and maintaining relationships with internal and external stakeholders; depending on role, would also include clients, patients and their families. 
• Presents specialist and  technical information to customers, clients, staff, and occasionally senior managers using a variety of communication styles.

Knowledge
• Problems faced may be difficult but typically are not complex.
• Broader knowledge and understanding of procedures and solid financial, commercial and/or clinical  knowledge, understanding of roles, systems.  Impacts actions on the efficiency of the area of responsibility, which is attained through advanced education and some professional experience (approximately 2-4 years).