We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing 

The Head of US Infrastructure Transformation will lead the bank’s efforts in transforming its technology infrastructure to support innovation, efficiency, and growth. This role is critical in overseeing project delivery, process engineering, automation, and optimization within the bank’s technology ecosystem. The ideal candidate will have a proven track record of driving large-scale infrastructure transformation initiatives and delivering measurable improvements in operational efficiency and effectiveness.

The US Technology Operations team is responsible for the day-to-day operational management of the Technology Infrastructure environment, providing a cost effective and secure infrastructure, and evolving the environment to meet the needs of the US Region.

How you'll succeed

Strategic Leadership:

Develop and execute a technology infrastructure transformation strategy that aligns with the bank’s business goals.

Lead the modernization of the bank’s IT infrastructure, ensuring it is scalable, secure, and resilient.

Identify and implement technology solutions that drive operational efficiency and support the bank’s digital transformation journey.

Project Delivery:

Oversee the delivery of key infrastructure projects, ensuring they are completed on time, within scope, and on budget.

Implement project management best practices to manage risk, allocate resources, and track performance.

Ensure seamless collaboration across teams to achieve project objectives.

Process Engineering:

Identify and analyze existing processes within the technology infrastructure to find areas for improvement.

Apply process engineering methodologies (e.g., Lean, Six Sigma) to optimize workflows, reduce redundancies, and improve service delivery.

Standardize and streamline processes to enhance consistency and efficiency across the technology organization.

Automation and Optimization:

Drive the adoption of automation technologies to reduce manual efforts, increase accuracy, and accelerate service delivery.

Identify opportunities for optimization in infrastructure management, including cost reduction, performance enhancement, and risk mitigation.

Lead initiatives to automate repetitive tasks and implement self-service capabilities to empower end-users.

Team Leadership:

Build and lead a high-performing team of professionals in infrastructure management, project delivery, process engineering, and automation.

Provide leadership, mentorship, and career development opportunities for team members.

Foster a culture of continuous improvement, innovation, and accountability within the team.

Stakeholder Engagement:

Communicate infrastructure transformation goals, project progress, and outcomes to executive leadership and key stakeholders.

Collaborate with internal and external partners, including vendors and service providers, to ensure successful delivery of technology initiatives.

Act as the primary point of contact for all matters related to technology infrastructure transformation.

Who you are

You have a bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

You have a minimum of 10 years of experience in technology infrastructure management, with a focus on transformation, project delivery, and process engineering, with at least 5 years in a senior leadership role, preferably within the banking or financial services industry.

You have proven experience in leading large-scale IT infrastructure transformation projects within the financial services industry.

You have a strong understanding of cloud computing, data center operations, networking, and cybersecurity.

You have expertise in process engineering and automation technologies, with experience in Lean, Six Sigma, or similar methodologies.

You have exceptional project management skills, with a demonstrated ability to deliver complex projects successfully.

You have strong leadership and team-building skills, with a focus on developing talent and driving results.

You have excellent communication, leadership, and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

You can express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style, and structure.

You have the knowledge of approaches, tools, and techniques for gaining the cooperation and support of others.

You have the knowledge of approaches, tools, and techniques for working with individuals and groups in a constructive and collaborative manner.

You have the knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks, and perspectives when solving problems.

You're able to navigate various Technology Operations & Application Development teams across multiple initiatives to identify & where appropriate resolve issues, dependencies, conflicts, and then efficiently drive key work.

You’re able to work cross-functionally with Internal business partners and CIBC lines of businesses and their leadership teams, partner teams and centers of excellence.

California residents — your privacy rights regarding your actual or prospective employment 

Total Rewards

At CIBC, we offer a competitive total rewards package.  This role has an expected salary range of $180k - $220k for the New York City market based on experience, qualifications, and location of the position.  The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays,  and 401(k), in addition to other special perks reserved for our team members. 

Candidates hired to work in other locations will be subject to the pay range associated with that location. Additional total compensation and benefits details will be provided during the hiring process

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-70 W Madison St, 10th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Budget Management, Enterprise Technologies, Information Technology (IT) Systems, Infrastructure Management (IM), Leadership, Long Term Planning, Mitigated Risks, People Management, Regulatory Controls, Stakeholder Management