Head Spa Therapist
kempinski
Head Spa Therapist
DescriptionThe incumbent in this position is responsible for delivering a variety of spa services in a safe and comfortable manner. Maintaining equipment and inventory of products. Acknowledging and responding to relevant customer queries, needs and expectations.
\n
Key Responsibilities\nTo deliver treatments and whole spa experience to high standard and ensure the guests’ needs are cared for. This means tailoring treatments where needed in accordance with Resense training.\nTo ‘connect’ and communicate with guests. Get to know and understand the guest and record preferences and information as required.\nTo be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time.\nEnsure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.\nFollowing scheduled roster and daily appointment schedule.\nManage levels of professional stock and supplies.\nReference and abide by the spa’s standard operating procedures & policies.\nResponsible for achieving sales targets as set by the Spa Director/Head Therapist.\nAssist with demonstrations/ events as required.\nMust adhere to training as set down by the Spa Director and Head Therapist.\nTo use the correct quantities of products as specified by the manufacturer and not exceed that amount.\nTo supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa.\nTo maintain a high standard of appearance and personal hygiene as per Resense policy.\nTo always be punctual and prepared in advance of treatments.\nEnsure that daily sales figures are accurately recorded.\nTo be adaptable and accountable for all actions.\nTo cover reception as and when required.\nCourtesy to guests and other members of staff at all times.\n
Skills, Knowledge & Expertise\nMassage and Beauty Therapy Certificate.\nAromatherapy Certificate.\nExperience with Advanced Cosmetology (an advantage)\nFirst Aid and CPR Certificate. (an advantage)\nKnowledge of Natural Therapies.\nPrevious spa therapy experience in an international standard spa.\nArticulate communication skills with adequate level of written English.\nWilling to work shift hours including evenings and weekends.\nTraining in anatomy and physiology (an advantage).\nExperience in Aromatherapy massage, Swedish massage, Sports massage, Reflexology, Thai Massage, Lymphatic massage, Sports massage, Facials.\nKnowledge in Equipment operations.\n
Application Deadline: 28 February 2025
Department: Spa & Recreation
Employment Type: Fixed Term - Full Time
Location: Ghana - Accra
DescriptionThe incumbent in this position is responsible for delivering a variety of spa services in a safe and comfortable manner. Maintaining equipment and inventory of products. Acknowledging and responding to relevant customer queries, needs and expectations.
\n
Key Responsibilities\nTo deliver treatments and whole spa experience to high standard and ensure the guests’ needs are cared for. This means tailoring treatments where needed in accordance with Resense training.\nTo ‘connect’ and communicate with guests. Get to know and understand the guest and record preferences and information as required.\nTo be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time.\nEnsure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.\nFollowing scheduled roster and daily appointment schedule.\nManage levels of professional stock and supplies.\nReference and abide by the spa’s standard operating procedures & policies.\nResponsible for achieving sales targets as set by the Spa Director/Head Therapist.\nAssist with demonstrations/ events as required.\nMust adhere to training as set down by the Spa Director and Head Therapist.\nTo use the correct quantities of products as specified by the manufacturer and not exceed that amount.\nTo supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa.\nTo maintain a high standard of appearance and personal hygiene as per Resense policy.\nTo always be punctual and prepared in advance of treatments.\nEnsure that daily sales figures are accurately recorded.\nTo be adaptable and accountable for all actions.\nTo cover reception as and when required.\nCourtesy to guests and other members of staff at all times.\n
Skills, Knowledge & Expertise\nMassage and Beauty Therapy Certificate.\nAromatherapy Certificate.\nExperience with Advanced Cosmetology (an advantage)\nFirst Aid and CPR Certificate. (an advantage)\nKnowledge of Natural Therapies.\nPrevious spa therapy experience in an international standard spa.\nArticulate communication skills with adequate level of written English.\nWilling to work shift hours including evenings and weekends.\nTraining in anatomy and physiology (an advantage).\nExperience in Aromatherapy massage, Swedish massage, Sports massage, Reflexology, Thai Massage, Lymphatic massage, Sports massage, Facials.\nKnowledge in Equipment operations.\n
Confirm your E-mail: Send Email
All Jobs from kempinski