Description Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Within the AWS Global Sales (AGS) organization, the Global Sales Operations (GSO) team is responsible for supporting Leadership, Field, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver “run the business” (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives. This position will be responsible for leading and evolving HC planning for the AGS Startups Segment Field (Sales, Tech, Specialists, etc…). As a member of the Sales Planning team, this person will take ownership of existing planning processes while driving net-new initiatives focused on improving scale and automation. This person will work closely with the Sales strategy team, Sales leadership, GSO, Finance and WW Planning to focus on in-year, organization-wide implementation of key initiatives. We are seeking an experienced Headcount Planning Leader to create and deliver a comprehensive and innovative headcount planning and execution solution for the AGS Startups team. You will own the end to end people processes required for the Field to have the right people, with the right skills, in the right place, at the right time to provide a great customer experience to Leaders. This role focuses on three areas (Capacity Planning, HC Management, and Program Management) to drive the business operational cadence using strategic planning sessions and business reviews. The ideal candidate earns trust through performance and relationship building, thinks strategically and analytically about business challenges, has experience in program management and has a deep analytic background to assist the organization in meeting its business objectives. The candidate will be a self-starter with a bias towards independent problem solving, a passion for identifying and eliminating bottlenecks, and has the foresight to anticipate business needs, make trade-offs, and balance business dynamics despite constraints. The right candidate has a strong record of delivering results timely and effectively. You should have experience managing complex global programs for sales engagement in large, multi-national, preferably tech organizations. The ideal candidate has broad technical skills, strong financial acumen, Operations or Sales strategy experience, and a deep analytical background. Strong judgement, ability to manage through ambiguity and complexity as well as a demonstrated ability to influence without explicit authority are key to success. Key job responsibilities - Build a strategic plan for how we manage HC by Area and by function. - Define the headcount management and coverage strategy, influence tooling teams and their roadmaps, and operationalize through mechanisms. - Ensure delivery of accurate and timely, benchmarked headcount and coverage information to the organization to support decision-making and planning - Manage HC positions and allocation in HC tooling and report HC progress towards targets - Develop innovative approaches to delivering operational solutions that scale. - Write business papers and deliver recommendations to executive leadership for consideration. - Identify and address HC challenges within the organization and predict future issues that may arise About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. About Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. GSO2024 Basic Qualifications - Experience defining, refining and implementing sales processes, procedures and policies or equivalent - 10+ years experience in sales planning/strategy, sales operations, program management, and/or operational excellence, preferably in a large, complex, and fast-paced technology organization. - Proven track record of driving strategic initiatives, leading cross-functional teams, and delivering tangible business impact. - Thorough understanding of sales planning processes, tools, and technologies, with the ability to identify and implement innovative solutions. - Experience with market and insights related to cloud computing and IT Preferred Qualifications - Exhibits sound business judgment, strong analytical skills, and a proven track record of taking ownership and delivering programs to support and grow a business - Creative thinker and problem solver bringing innovative approaches to building solutions - Experience interacting with sales leadership and establishing credibility as a strategic partner - Understands business operations, and has a background that enables them to create scalable programs that apply holistic approaches to sales planning - Demonstrated Earning Trust with internal stakeholders, prove the ability to deep dive data, is biased for action and drives for results through others Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.