Category Customer Service Location Birmingham, Alabama Job function Operations Job family Health Advisor Shift Day Employee type Regular Full-Time Work mode Hybrid

Health Advisor Associate - Birmingham, AL - Monday to Friday 8:00AM-5:00PM (3), 8:00AM-8:00PM (1), 11:00AM-5:00PM (1)

This position works with other Health Advisors to solve problems and help identify effective solutions to healthcare barriers for patients.   

Pay Range: $20.00+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!

Coaches members and provides an empathetic, non-judgmental environment to identify effective solutions to healthcare barriers.Works telephonically/electronically with members to manage their chronic conditionInterface with member profile and data within SalesforceDevelop rapport and relationships with individuals to increase self-efficacyIdentify and solve barriers to individual’s health managementProvide an above and beyond experience assisting members in locating various services, physicians, or resourcesMonitor data reported directly by members to create a personalized improvementUse KPIs to assess work performanceUtilize strengths and interests to work on various projects within the companyBeing a champion for quality and continuous improvement

QUALIFICATIONS

Required Work Experience:

N/A

Preferred Work Experience:

N/A

Physical and Mental Requirements:

N/A

Knowledge:

NBC-HWC Certification must be obtained within 2 years.

Skills:

Excellent problem-solving capabilitiesExcellent teamwork skillsProficiency in some of the following (not all are expected):Customer serviceOne-on-one education/coachingWorking knowledge of healthcare systemsPrior experience with chronic condition management preferredExperience with patient communication in healthcare settingHunger to learn and improve through professional development, continuing education opportunities, and national health coach trainingOwnership mentalityImmigration or work visa sponsorship will not be provided

EDUCATION
Bachelor’s Degree(Required)
Master’s Degree

LICENSECERTIFICATIONS
NBC-HWC Certification

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-76399

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets