Overview As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you? Showing Up Somatus Strong We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make: Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say. Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more. Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests. Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions. Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners. Showing Up for You We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including: Subsidized, personal healthcare coverage (medical, dental vision) Accrual of 3 weeks’ Vacation (PTO) Professional Development, CEU, and Tuition Reimbursement Curated Wellness Benefits supporting teammates physical and mental well-being Community engagement opportunities And more! Health Advocates play an essential role on the interdisciplinary care team and are responsible for telephonic outreach to members to inquire about current state health condition. Health Advocates will review available data and coordinate care with the clinical team as members’ condition change. Health Advocates assist members with health care appointment scheduling and locating local resources to assist with member non-clinical needs. Additional responsibilities include outreach to members to inform them of the value participating in the Kidney Services program will provide them and scheduling outreach appointments with the clinical team using a scheduling tool. This role is a fully remote position. Responsibilities Accurately manages multiple technology systems simultaneously Accurately documents interaction and appropriately follow all processes and procedures related to engagement Builds rapport and establishes trusted relationships with members via daily outbound and inbound calls Provides excellent customer service Medical appointment scheduling assistance Qualifications Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 2+ years of prior medical / healthcare experience from one or more of the following: nursing, hospital, clinic, healthcare insurance, ER, EMT, long - term care or telephonic healthcare consulting Ability to create, edit, copy, save, and send documents, spreadsheets, and correspondence utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook Ability to navigate a PC to open applications, send emails, and conduct data entry Ability to work 40 hours per week Monday - Friday 8:00am - 5:00pm with 2-3 days weekly covering the later hours of 5:00pm - 8:00pm local time. Flex scheduling available when working later hours. Preferred Qualifications: Bilingual fluency in English and Spanish 1+ years of telephonic customer service experience Previous CKD (Chronic Kidney Disease), cardiac / diabetic knowledge or experience Healthcare or insurance benefits knowledge and/or experience Experience with EMR systems Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Our priority is the health and safety of our members, colleagues, partners, and community. Proof of COVID-19 Vaccination is required for employment. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodations consistent with our policy, and where we are able to provide such accommodations without undue hardship to the company. All requests for proof of vaccination or for exemptions from the vaccination requirement will be subject to any limitations stipulated by current state and/or federal laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.