WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.  - Here it’s all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we’re committed on delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking

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Please note that this is a part-time 16 hour contract working Saturday & Sunday

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 Hourly Rate of £11.80.

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A WORLD OF REWARDS

\n\nSmart uniform provided and laundered\nFree and healthy meals when on duty\nGrow your Career!  \nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nGuest Experience Day 1 night stay with breakfast per year (ONLY FOR FRONT OFFICE POSITIONS)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nDiscounted dental and health cover\nFree Parking\nModern and inclusive Team Member’s areas\n\n

 

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A Health Club Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

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What will I be doing?

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As a Health Club Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Health Club Receptionist will also be required to manage customer feedback and up-sell health and beauty products. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nAssist guests and clients in an appropriate and timely manner\nManage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services\nEnsure client experience is proficient including bookings, payments, and consultation cards\nAdhere to cash handling procedures\nInteract and communicate effectively with clients, members, team members, guests, and management team\nUp-sell with latest departmental incentives\nReport accidents, maintenance issues, or other incidents\nEnsure compliance with all health and safety regulations\n\n

What are we looking for?

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A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nStrong interpersonal skills\nCommitted to delivering a high level of customer service\nExcellent grooming standards\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nExcellent attention to detail\nHigh standards of cleanliness\nAbility to work in a consistently professional and helpful manner\nPrevious experience of reception duties\nQualification in an admin course or similar topic area\n\n

EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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