Health Club Supervisor
kempinski
Health Club Supervisor
DescriptionSCOPE This job is responsible for ensuring our customers are consistently treated to an impeccable customer service experience when visiting their Spa. The Health Club Supervisor will constantly observe bookings, ensure they are maximizing availability and provide ongoing training and mentorship to Spa team members to ensure the operation runs smoothly and in line with SENSASIA brand standards. The Health Club Supervisor will form a bond with their team and guests alike creating a professional, friendly, customer-centered teamwork environment. They will also ensure that all areas of the Spa are maintained to the highest standard at all times and continually motivate and inspire team members to give 100% while on duty.
Key Responsibilities\nEnsuring day to day operations run smoothly by monitoring all areas of the Spa operation including set-ups, cleanliness, sufficient stock levels, guest, and team satisfaction\n\nGuest Satisfaction: The Health Club Supervisor makes guest satisfaction a priority at all times and ensures the Spa & team members have what they need on a day-to-day basis in order to exceed guest expectations. This includes monitoring guest satisfaction ensuring guest comment cards and feedback cards are being handled in line with SENSASIA standards. Identifying exceptionally happy guests and encouraging them to leave positive Trip Advisor Reviews. Identifying unhappy guests and taking their feedback and concerns into consideration and ensuring relevant action is taken. Sharing all guest feedback with the spa leader and SENSASIA to ensure the company is informed on the happiness of the guest.\nFoster an open and supportive work environment through communication including informing colleagues about targets, promotions, complaints, positive feedback, and conveying messages to and from management in a respectful and encouraging manner\nRegular and Ongoing Training & Feedback to empower and improve overall spa and team member performance. The supervisor is also responsible for supporting consistency in performance and should support the spa leader in providing counseling when a team member is not meeting company standards\n\nSpa Audits: The Health Club Supervisor will be expected to perform random audits on daily checklists, guest profiles, spa standards, and set-ups to ensure proper compliance and provide any feedback to help team members improve and also reward them for work well done\n\nScheduling: The Health Club Supervisor will work alongside the Reception team to ensure their Spa has sufficient manning during peak hours and approve TBOT and shift changes. The Supervisor must be unbiased, fair and only make scheduling decisions based on operational demands and not on personal preference for themselves or any team member. \n\nTreatment Bookings: The Health Club Supervisor will continually monitor all bookings and check at least 2 days ahead to highlight and resolve any ‘dead space’ as per our booking standards and create availability when needed\n\nMentoring Approach: The Health Club Supervisor will be responsible for supporting all team members when they need support from someone in a leadership position and in the absence of the spa leader. They should be open, helpful, friendly and approachable and encourage a work environment that reflects SENSASIA company values. They will encourage team members to learn and grow by allowing them to conduct their duties freely and with regular and ongoing coaching and progress feedback.\n\nFlexibility: As operations, team or guest needs demand, the Health Club Supervisor is expected to be flexible and accommodating for any additional tasks or amending their own schedule as required.\n Any other tasks or assignments that may be requested by the Spa Leader or Head Office Team from time to time.
Skills, Knowledge and Expertise\nEducation: Have fitness-related certifications and/or college education.
Experience: Minimum 5 year experience and 2 year in a similar position, preferably in a 5-star International hotel. \nTechnical Skills: Health Club Management and Strong working knowledge of gym equipment, health club operation. \n
Competencies:
Management：\nBuilding Teamwork \nProblem solving and decision making\n\nTask Achievement：\nAdaptability / Flexibility\nCommitment to professional values and integrity\nResults oriented\nRelationship\nTeamwork / Cooperation\nCross cultural sensitivity\nInterpersonal skills\nCustomer service orientation\n\nLanguage: Excellent spoken and written English / ‐ Knowledge of the local language is beneficial\n
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Application Deadline: 28 February 2025
Department: Spa & Recreation
Employment Type: Fixed Term - Full Time
Location: Malta - Gozo
Reporting To: Spa Manager
DescriptionSCOPE This job is responsible for ensuring our customers are consistently treated to an impeccable customer service experience when visiting their Spa. The Health Club Supervisor will constantly observe bookings, ensure they are maximizing availability and provide ongoing training and mentorship to Spa team members to ensure the operation runs smoothly and in line with SENSASIA brand standards. The Health Club Supervisor will form a bond with their team and guests alike creating a professional, friendly, customer-centered teamwork environment. They will also ensure that all areas of the Spa are maintained to the highest standard at all times and continually motivate and inspire team members to give 100% while on duty.
Key Responsibilities\nEnsuring day to day operations run smoothly by monitoring all areas of the Spa operation including set-ups, cleanliness, sufficient stock levels, guest, and team satisfaction\n\nGuest Satisfaction: The Health Club Supervisor makes guest satisfaction a priority at all times and ensures the Spa & team members have what they need on a day-to-day basis in order to exceed guest expectations. This includes monitoring guest satisfaction ensuring guest comment cards and feedback cards are being handled in line with SENSASIA standards. Identifying exceptionally happy guests and encouraging them to leave positive Trip Advisor Reviews. Identifying unhappy guests and taking their feedback and concerns into consideration and ensuring relevant action is taken. Sharing all guest feedback with the spa leader and SENSASIA to ensure the company is informed on the happiness of the guest.\nFoster an open and supportive work environment through communication including informing colleagues about targets, promotions, complaints, positive feedback, and conveying messages to and from management in a respectful and encouraging manner\nRegular and Ongoing Training & Feedback to empower and improve overall spa and team member performance. The supervisor is also responsible for supporting consistency in performance and should support the spa leader in providing counseling when a team member is not meeting company standards\n\nSpa Audits: The Health Club Supervisor will be expected to perform random audits on daily checklists, guest profiles, spa standards, and set-ups to ensure proper compliance and provide any feedback to help team members improve and also reward them for work well done\n\nScheduling: The Health Club Supervisor will work alongside the Reception team to ensure their Spa has sufficient manning during peak hours and approve TBOT and shift changes. The Supervisor must be unbiased, fair and only make scheduling decisions based on operational demands and not on personal preference for themselves or any team member. \n\nTreatment Bookings: The Health Club Supervisor will continually monitor all bookings and check at least 2 days ahead to highlight and resolve any ‘dead space’ as per our booking standards and create availability when needed\n\nMentoring Approach: The Health Club Supervisor will be responsible for supporting all team members when they need support from someone in a leadership position and in the absence of the spa leader. They should be open, helpful, friendly and approachable and encourage a work environment that reflects SENSASIA company values. They will encourage team members to learn and grow by allowing them to conduct their duties freely and with regular and ongoing coaching and progress feedback.\n\nFlexibility: As operations, team or guest needs demand, the Health Club Supervisor is expected to be flexible and accommodating for any additional tasks or amending their own schedule as required.\n Any other tasks or assignments that may be requested by the Spa Leader or Head Office Team from time to time.
Skills, Knowledge and Expertise\nEducation: Have fitness-related certifications and/or college education.
Experience: Minimum 5 year experience and 2 year in a similar position, preferably in a 5-star International hotel. \nTechnical Skills: Health Club Management and Strong working knowledge of gym equipment, health club operation. \n
Competencies:
Management：\nBuilding Teamwork \nProblem solving and decision making\n\nTask Achievement：\nAdaptability / Flexibility\nCommitment to professional values and integrity\nResults oriented\nRelationship\nTeamwork / Cooperation\nCross cultural sensitivity\nInterpersonal skills\nCustomer service orientation\n\nLanguage: Excellent spoken and written English / ‐ Knowledge of the local language is beneficial\n
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