Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. **Job Posting Title** Health Guide **Job Description Summary** Provides ongoing, community-based support for an assigned caseload of health plan enrollees to improve access to care and care coordination. Establishes a relationship with the enrollee, the care coordination team, and providers. Conducts new enrollee outreach and orientation, arranges appointments and transportation as needed. Assists the enrollee in learning to navigate the health care delivery system, community resources, transportation, and effectively use health plan benefits. **Job Description** + Conducts outreach and orientation for new enrollees. Gathers information needed to ensure continuity of care and permission to share information. + Administers Health and Wellness Questionnaire. + Seeks connection by working with the Peer Support Specialist and leveraging community services, care providers, family members, schools, etc. + Assists enrollees in accessing care and ensures care is received. Helps members, as needed, in selecting providers, making appointments, and planning transportation. + Contacts enrollee or provider to ensure appointments have occurred. Assists in transitions of care to and from alternative levels of care or settings. + Makes follow up care arrangements and ensures post-hospital care is delivered as planned. + Meets with enrollee regularly (as determined by individual risks) in order to monitor progress according to the Care Coordination Plan. + Reminds enrollee of self-management tools and crisis support. Informs and engages the Care Coordination Team if enrollee has difficulty adhering to the care coordination plan or adhering to treatment and needs additional support. + Works with enrollee and family/supports to engage in socialization, work or volunteer related activities, or access community resources and services. + Maintains up to date documentation in the Care Coordination Plan and other Health Services tools. + Prepares information for Care Coordination Team meetings and as requested, for shared treatment planning sessions. **Responsibilities** Experience with individuals who have severe mental illness or chronic medical conditions.Experience in community service, health care or social services and/or community-based or home health care experience required Managed care experience preferred. Experience documenting in a clinical record or information system. Knowledge of local community resources and familiarity with health care coding (ICD, DSM). **Work Experience** Work Experience - Required: Customer Service Work Experience - Preferred: Managed Healthcare **Education** Education - Required: Education - Preferred: Associates, Bachelors **Certifications** Certifications - Required: DL - Driver License, Valid In State - Other - Other Certifications - Preferred: LPN - Licensed Practical Nurse - Care Mgmt - Care Mgmt Potential pay for this position ranges from $18.87 - $28.30 based on experience and skills. Pay range may vary by 8% depending on applicant location. To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/careers/benefits/) and click on the "Benefits at a glance" button for more detail. _Prime Therapeutics LLC is an Equal Opportunity Employer_ _and a Tobacco-free workplace_ _. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law._ _Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures_ _._ Positions will be posted for a minimum of five consecutive workdays. Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members. If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives. Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. **​** If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.