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Job SummaryBASIC FUNCTION AND RESPONSIBILITY

Responsible for timely and accurate submission of information required by the State of Michigan for the creation of birth/loss/stillbirth certificates. Has daily interaction with patients and families for the birth certificate worksheet and the Affidavit of Parentage form when needed. Prepares and locates state/county required information from various computer applications/systems and the Parent Information Worksheet for input into the State of Michigan Vital Events Registration Application (VERA). Fosters and maintains a good working relationship with the Washtenaw County Clerk, Vital Records Office and the State of Michigan Departments of Community Health and stays updated on any new State system releases. Prepares and submits data to County/State in the required reporting format daily. Updates management on any County/State releases and provides weekly/monthly statistical reports. 

What You'll Do

OPERATIONS

Interacts directly with parents/guardians of newborn deliveries at Michigan Medicine, Von Voigtlander Women's Hospital, collecting county/state required medical and statistical information. Deliveries include live births, stillbirths, and fetal death cases.Queries all systems to locate required information for submission and reporting to County/State.Works under fast-paced circumstances to meet deadlinesReports unit-specific statistics as defined by managementAccurately enters data into all relevant fields of the State of Michigan VERA systemImmediately reports any potential chart documentation errors and assists directly with correctionAssures compliance with safety programsMaintains currency with work processes, tools, and clinical and administrative applications necessary to perform job functionsParticipates in and demonstrates an understanding of the Michigan Quality System/Continuous Quality Improvement and applies Lean Thinking concepts in daily workMeets or exceeds the departmental/unity quality and productivity standards for work performanceDemonstrates initiative by continuous expansion of knowledge and skillsIdentifies issues and makes recommendations for resolution and improvementParticipates in department/unit activities including, but not limited to, staff meetings and in-servicesComply with regulatory, legal, and accreditation requirements and seek clarification if neededDemonstrates an understanding of university, departmental, and unit policies and procedures and seeks clarification as neededEscalate issues to management for prompt review and resolutionPerforms other duties as assigned to maintain the efficiency of the department        

CUSTOMER SERVICE

Demonstrates excellent customer service skills in working with diverse patients, patient families, Clinicians, and staff and functions as a liaison for Revenue Cycle - Mid Service. Effectively communicate with physicians, clinicians, unit staff, and other customers on record completion policies and procedures impacting operations and required mandatory reporting to the State of MichiganMission Statement

University of Michigan Health System is a service organization committed to values.  We put our values into action each day with smiles, energy, enthusiasm and a commitment to always doing our best.  We understand that in every interaction, we represent our entire organization in the care we give, the attention we pay and the courtesies we extend to both internal and external customers.  We value respect, compassion, trust, integrity, efficiency and leadership and will expect nothing less.

Our values are demonstrated daily through our commitment to:

Patients and Families First

Accountability for Outcomes

Respect for Individuals

Teamwork

Never-ending Improvement

Empowerment

Responsibility for Cost Effectiveness

Service to the Community

Patient Population Specific: ADULT

Responsibilities*

FUNCTION JOB REQUIREMENTS

Answer Desk Phone using Cisco Finesse computer software application and department-issued equipmentReviewing and responding (in writing and verbally) to requests for assistanceUse various computer applications and programs to complete standard workLift 0-10 lbs. 67-100%Stand/Walk 67-100% (includes multiple patient floors)Sit 34-66% Right/Left Type/Fingering 67-100%

Skills You HaveData Management:  Acquires, validates, and processes data so its accessibility, reliability, and timeliness are ensured to satisfy the needs of end-usersAttention to Detail:  Achieves thoroughness and accuracy when accomplishing a taskAnalysis: Analytical skills with the ability to visualize, articulate, and solve complex problems and concepts and make decisions based on available information.  Ability to analyze detailed information to determine appropriate compliance with privacy and security rulesCritical Thinking: Gathers and integrates critical information to arrive at effective solutionsDecision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risksRequired Qualifications*Knowledge of standard medical terminology is requiredAbility to read and understand complex medical documentation is requiredDemonstrated ability to accurately collect and analyze medical information is requiredProficiency using Microsoft Office for work-related tasks is requiredAbility to multi-task in a fast-paced environment to meet deadlines is requiredAbility to walk long distances and stand for long periods of time is requiredAbility to work independently or in a team with minimal supervision is requiredDemonstrates strong verbal and written communication skills for interactions with patients, patient families, clinicians, and staff is requiredRegistration as a Notary Public is required within six months of the date of hire (timeline may vary for temporary positions)Prior experience using an EHR/EMR platform (e.g., EPIC) and administrative systems is requiredMaintaining active certification and American Health Information Management Association membership is required (as applicable)Desired Qualifications*Associate's Degree in Health Information Technology or Bachelor's Degree in Health Information Management or Healthcare Administration desiredRegistration with the State of Michigan as a Notary Public is desiredKnowledge of legal requirements for reporting births is desiredCertification as a Registered Health Information Administrator (RHIA) or a Registered Health Information Technician (RHIT) through the American Health Information Management Association (AHIMA) or an equivalent combination of education, professional certification, and experience is desiredExperience using UMHHC/Michigan Medicine information systems/applications is desiredWork Schedule

WORK LOCATION AND STANDARD HOURS

40-hour Full Time Employment Position8 hour shifts / 5-days per weekMust be available daily from 6:30 AM - 3:00 PM. Unit operations run 365 days, including holidays. Flexibility of scheduled hours upon supervisor approval.Must be available onsite at the University Hospital main campus Children & Women's Von Voigtlander (UH Hospital/C&W VVWH). Remote work opportunities will be provided following successful completion of training and performance-based competencies have been achieved.Training required for position will take place onsite at the UH Hospital/C&W VV location.Parking is the responsibility of the employee within Michigan Medicine policies and permits cost-sharing.Employees are eligible for shift premium pay per policies and standards under certain conditions.

SUPERVISION RECEIVED

General supervision is received from the Revenue Cycle - Mid Service DepartmentHIM (Health Information Management) Supervisor - Vital Statistics

Modes of Work

Hybrid: onsite at hospital main campus, Children & Women's Von Voigtlander with remote opportunity following successful completion of training

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.