Position Highlights:

Full-time Monday – Friday 8 AM – 4:30 PM est Full time benefits including medical, dental, vision, 401K, tuition reimbursement   - Paid time off (including major holidays)  Virtual- Opportunity for growth within the company    

You will:

Be responsible for answering multiple phone lines and processing requests for medical records. Success in this role is measured by the quality of your work, focusing on customer service and productivity, including meeting OMAP goals. Process and maintain medical records with accuracy and confidentiality. Handle around 55 calls daily, and address urgent STAT requests in a professional, timely manner. Verifying patient data, directing calls, providing clear information to patients and healthcare providers, and ensuring privacy standards are met. Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. Maintain confidentiality and security with all privileged information. Maintain working knowledge of Company and facility software. Adhere to the Company's and Customer facilities Code of Conduct and policies. Inform manager of work, site difficulties, and/or fluctuating volumes. Assist with additional work duties or responsibilities as evident or required. Consistent application of medical privacy regulations to guard against unauthorized disclosure. Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. Ensures medical records are assembled in standard order and are accurate and complete. Creates digital images of paperwork to be stored in the electronic medical record. Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. Answering of inbound/outbound calls. May assist with administrative duties such as handling faxes, opening mail, and data entry. Must meet productivity expectations as outlined at specific site. Other duties as assigned.

What you will bring to the table: 

High School Diploma or GED. Ability to commute between locations as needed. Able to work overtime during peak seasons when required. Basic computer proficiency. Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. Professional verbal and written communication skills in the English language. Detail and quality oriented as it relates to accurate and compliant information for medical records. Strong data entry skills. Must be able to work with minimum supervision responding to changing priorities and role needs. Ability to organize and manage multiple tasks. Able to respond to requests in a fast-paced environment.

Bonus points if:

Experience in a healthcare environment. Previous production/metric-based work experience. customer service experience. Ability to build relationships with clients and customers. Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.