**Overview** Reports to Nurse Manager and RN Coordinators and works under the supervision of the Registered Nurse (RN) or delegated LPN. Responsible for customer relations at initial and ongoing contact with patients, their families, visitors, physicians, and other customers. Provides a variety of clerical duties associated with daily operations on the nursing unit. Actively participates in all aspects of the rehabilitation process as a member of the interdisciplinary team. Supports LEAN activities and adapts to changing environment to meet patient and department needs. Advocates for NHRMC, department, patients, and coworkers. Come join a remarkable team where quality care meets quality service, in every dimension, every time. **\#JoinTeamAubergine #NovantHealth** Let Novant Health be the destination for your professional growth. At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. **Qualifications** + **Education:** High School Diploma or GED, required. + **Experience:** + Relevant experience, preferred. + Knowledge/experience with medical terminology, preferred. + Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. + **Additional Skills Preferred:** Performs other duties as assigned. Individual will possess commensurate combination of education, experience and qualifications. **Responsibilities** It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. + Our team members are part of an environment that fosters team work, team member engagement and community involvement. + The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. + All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". **Need help finding the right job?** We can recommend jobs specifically for you!Questions? View FAQs. (https://external-novanthealth.icims.com/connect?back=intro&findajob=1&in\_iframe=1&hashed=-435596363) Learn more about Novant Health **Job Location** _NC-Wilmington_ **Job Opening ID** _37166_ **Facility** _NHRMC - New Hanover Regional Medical Center_ **Department** _General Med/Surg 4_ **Work Schedule** _7:00am-7:00pm_