Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. and World News Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. A Health Unit Coordinator (HUC) provides a high level of customer service to patients, families, visitors and employees to promote and supports the highest level of patient experience. Performs administrative and clerical duties to ensure efficient operational flow in their assigned department. **A caregiver in this position works a part-time day/night rotating shift 7am-7:30pm and 7:00pm-7:30am.** **Every other weekend and every other holiday rotation are also required.** A caregiver who excels in this role will: + Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients. + Responds to patient call lights in a manner that expedites appropriate follow through. + Makes rounds on patients throughout their hospital stay. + Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care. + Assists with processing patient admissions, transfers and discharges. + Provides concierge service to assist patients and families with way finding and directs them to available resources. + Assembles and maintains patient medical records and other documents related to patient care. + Assists with unit clerical functions. + Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices. + Other duties as assigned. **Minimum qualifications for the ideal caregiver include:** + High School Diploma or GED required. + Minimum 1 year experience in a customer service-related role. **Preferred qualifications for the ideal caregiver include:** + College degree preferred. + Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. + Must be able to work in a stressful environment and take appropriate action. + Prior job experience with typing or computer training or equivalent coursework. + Microsoft Office experience preferred **Physical Requirements:** + Requires full range of motion, manual and finger dexterity and eye-hand coordination. + Requires frequent data entry, standing and walking for extensive periods of time. + Requires normal or corrected speech, hearing and vision. + Requires some exposure to communicable disease or body fluids. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. Keywords: nursing assistant, PCNA, nurse assistant, MA, Medical, healthcare, health care, hospital, hero experience, military, army, navy, air force, marine, medical record, EMR, inpatient, outpatient, ambulatory, ekg , tech, technician, patient care, entry level, medical assistant, trainee, patient outreach, patient, health, telemetry, acute care, student nurse, RN student, clinical rotation, PCA, STNA, state tested nursing assistant, PCA, patient-care, ambulation, assisted living, state tested, customer service, unit secretary, scheduler, patient access Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities