Overview Come be a part of our team on our newly remodeled Med/Surg Intermediate Care Unit as a Health Unit Coordinator! This position works 56 hours in a 2 week pay period on the day shift, 8 hour shifts, every other weekend. This position is benefit eligible. Overview At M Health Fairview University of Minnesota Medical Center - West Bank Campus, we are determined to provide excellent healthcare in an environment where we specialize in innovation. We continually seek to improve our patients' lives by delivering prominent outcomes using groundbreaking technology and treatments while balancing patients' needs. Our partnership with the University of Minnesota Medical School and University of Minnesota Physicians provides the platform to specialize in breakthrough treatments, surgical techniques, and lifesaving therapies and to train tomorrow's physicians. Clinical trials advance our clinical services, bringing the newest insights to patient care. We are conveniently located on the West Bank of the Mississippi River near downtown Minneapolis. About this unit: 24 private rooms Management of post-surgical populations including ortho/spine, urology, gyn and plastics Cardiac and Medical Telemetry Respiratory management (Bipap, high flow O2), IV drips, general medical Responsibilities Job Description The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role creates the “first impression” guests (patients or visitors) experience during their stay from the welcome and greeting; through the check in and checkout process. During the guest’s stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, decision-making and communication skills in a friendly, thoughtful and conscientious manner. Performs a range of clerical functions including: handling patient charts, coordination of data flow and sharing of general hospital information/directions. Ensures exceptional patient & guest experience is achieved Greets patients, visitors, physicians and other hospital personnel in a professional and positive manner using ADIET skills. Answers patient intercoms/call light promptly and relays requests in a timely manner. Answers phones promptly and courteously. Listens to and anticipates the customer’s needs. Protects confidentiality of protected health information while working in a highly visible environment. Orders patient meals per patient procedure daily. Coordinates activities of unit to support patient care staff. Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions. Orders and maintains adequate stock of office supplies. Performs telephone message taking and advises communication in a timely fashion. Optimally uses communication systems for both routine and emergency transactions. Maintains unit information sources such as daily census sheets, brainboards, diet sheets, and schedules in a confidential manner. Interacts with other health care team members, patients and public in a timely and courteous manner. Maintains order and cleanliness within the nursing station desk and supply areas. Works collaboratively with charge nurse to coordinate scheduling of tests, patient events, lab work and other department procedures. Works collaboratively with all nursing staff team members. Uses time efficiently and actively participates in productivity of department. Handles medical record and data flow within the unit to support safe patient care processes. Maintains medical records for all patients. Prepares medical records with applicable forms. Requests/acquires medical report information as vital. Processes patient charts including admissions, transfers and discharges. Maintains confidentiality of all information by sharing information only with those who need to know. Uses computer systems to accurately and safely track patient information. Fulfills physician orders. Orders vital equipment and services, within scope Checks orders for accuracy. Communicates order changes needed to health care provider Qualifications Required Experience 1 year customer service experience Preferred Experience 2+ years customer service experience Previous HUC, administrative or hospitality proven experience EEO Statement EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status