ADP is hiring a Human Resources and Benefits Business Analyst II. In this position you will support and drive transformation and change initiatives for ADP TotalSource's HR and Benefit products and services. Provide HR and Benefits solutions by process re-engineering and technology infusions handling all aspects of a project's life cycle.

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RESPONSIBILITIES:

Process: Designs, develops and implements procedural changes geared at improving productivity, quality levels and client satisfaction in support of ADP TotalSource's HR & Benefits Products and Services. Enables standardization, centralization and off shoring efforts in the support of margin expansion initiatives while maintaining the highest degree of customer and field focus in delivery. Facilitates and leads implementation timelines defined in accordance with business goals. Provides reporting and associated analytics/ visibility to management stakeholders in support of decision making. Maintains current knowledge of evolving HR and Benefit legislations. Proposes new procedures and processes to enhance the delivery of HR and Benefit products and services. Systems: Designs, develops and implements system changes to the ADP TotalSource enterprise platforms to support business objectives. Leads formulation of business requirements in collaboration with internal stakeholders and collaborates with system resources to help support implementation within defined timelines. Responds to project risk factors and issues related to delivery. Effectively takes initiative from discovery, design and testing to implementation, validation and post-production activities. Project Management: Applies consistent standard methodologies and effectively communicates to executive and leadership stakeholders. Highlights risk factors or project issues as they become known. Team leader: Mentors and coaches associates. Handles HR & Benefits Analyst escalations. Provides feedback to management on associate development. Establishes continuous improvement opportunities and helps define project frameworks with IT and other stakeholders. Support:Serves as a system/process subject matter expert and escalation point for operational and field units. Delivers HR and Benefit products and services according to Service Level Agreements. Provides a high level of quality service to clients, employees, vendors and associates. Identifies discrepancies and follows up to resolve. Resolves escalated issues through problem solving, ownership and follow through. Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

2 to 4 Years of Directly Related Experience Bachelor's Degree or its equivalent in education and experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

Prior experience in Client Service, HR or Benefits Strong knowledge of federal, state, and local laws pertaining to HR and Benefits Administration. Strong analytical and problem solving skills. Ability to interact with all levels of an organization. Ability to build internal and external relationships and provide excellent customer service. Ability to prepare written documentation, both in terms of process documentation and training materials. Presentation Skills: communicates with customers and associates professionally and effectively. Possesses and applies professional skills and knowledge in job related areas; keeps abreast of current developments and trends in areas of expertise. Product Knowledge: Demonstrates through knowledge of applicable products and services by correctly answering questions and delivering solutions to meet client and business unit's needs Problem Analysis / Resolution/Negotiation: Gathers information necessary to make decisions; anticipates, identifies, eliminates and resolves problems in a timely manner.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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