Job Title: Healthcare Customer Service Collections (Remote)
Department: Collections
Reports To: Self Pay Team Lead
Summary
Assist our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships.
Essential Functions
· Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts.
· Understand and utilize HIPAA and TCPA guidelines during each call.
· Ensure all required statements have been sent for accounts handled and request statements as necessary.
· Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.
· Assist in making outbound calls when required.
· Perform other activities and responsibilities as assigned.
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Competency
· Customer Service Skills: Ability to manage difficult customer situations and respond promptly to customer needs.
· Oral Communication Skills: Speak clearly and effectively; ability to listen and seek clarification.
· Problem-Solving Skills: Identify and analyze information to develop solutions.
· Detail-Oriented: Attention to detail in all tasks.
· Resourcefulness: Ability to use resources effectively.
· Medical Billing and collections
Position Type and Expected Hours of Work
This is a full-time position. Workdays are Monday through Friday, with four days from 8:00 a.m. to 4:30 p.m., and one day from 11:00 a.m. to 8:00 p.m., Eastern Time. 2 Weeks of training.
Travel
No travel is expected for this position.
Required Education and Experience
1. High school diploma.
2. 1 year of customer service experience in a related field.
Preferred Education and Experience
1. Associate’s degree.
2. Two years of related experience.
Salary and Other Compensation:
Applications will be accepted until February 14, 2025.
The hourly rate for this position is between $16.00 – 19.00 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.