Adecco Healthcare & Life Sciences is hiring for a **Customer Service Representative.** This job is remote / work from home but require candidates to live in California. Please reply with an updated resume for consideration. **Type:** Three – month contract with opportunity for extension or full time offer **Pay:** $19.00 per hour **Shift/Hours:** Monday – Friday 8:30-4:30 or 8:30-5:30 **Responsibilities of the Customer Service Rep:** · Efficiently handle a high volume of incoming calls in a timely manner while navigating multiple systems of record - Answer 50-70 inbound calls daily · Assist providers on the telephone with inquiries related but not limited to claims, authorizations, and appeals, with accurate information. The monthly expectation is to perform at a quality level of 95% accuracy of all measures. The daily expectation is to efficiently answer a minimum of 55 calls per day (inbound). · Ask proper questions to complete the task of the call. · Deliver service that meets or exceeds department performance standards for Average Hold Time, Abandonment Rate, Talk Time, Quality, and Adherence. · Follow up with callers as appropriate to ensure provider satisfaction and timely response to requests. Diffuse irate or emotionally upset customers by appropriately listening to issues, calming the customer, and providing positive solutions to resolve concerns. · Respond timely professionally and accurately to team chats and emails. · 100% thorough, professional, and accurate documentation of every call. · Thoroughly verify HIPAA requirements to ensure account accuracy. **Qualifications for the Customer Service Rep:** • High School Diploma / GED • Ability to apply basic computer skills. • Knowledge of Microsoft Office Suite: Excel and Word required; Access, Outlook, PowerPoint, preferable. • Keyboard skills are essential. • Must be able to multitask and utilize multiple system applications simultaneously. **Why Work For Adecco?:** · Weekly Pay · Retirement · Health / Medical · Dental · Vision **IMPORTANT:** This **Customer Service Representative** job is being recruited for by Adecco’s Healthcare & Life Sciences division, not your local Adecco Branch Office. For opportunities available at Adecco Healthcare & Sciences go to www.adeccousa.com/industries/medical-and-science Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.adeccousa.com/candidate-privacy/. **Pay Details:** $19.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance