Job Description

Position overview

Pulmonary Arterial Hypertension Healthcare Manager (PAH HM) is responsible for the management of hospital accounts and the optimization of the PAH patient pathway. The PAH HM will possess a thorough understanding of hospital processes and decision making and will be able to identify potential patient pathway gaps and link them to our company's strategic priorities and solutions. Identify and implement collaborative opportunities within key accounts to improve time to diagnosis, time to treatment and develop strategic collaborations that shape the local environment, deliver on customer priorities and promote our company's interests.

This role requires someone who is analytical and has excellent stakeholder engagement skills. Understanding the health care environment, stakeholders and brand priorities will be important. Previous customer facing role and cross functional effective collaboration is required.

Location: entire Poland. Preferable: Warsaw, Kraków, Wrocław, Katowice, Poznań

Key Responsibilities:

Develop and maintain relationships with hospital accounts and stakeholders involved in the patient pathway.

Works closely with the Commercial Team in the respective account to ensure “One Experience” and the customer understanding the difference of each our company's representative responsibility.

Identify potential patient pathway gaps and link them to the company's strategic priorities and solutions

Deliver series of workshops to optimize PAH patient pathway mapping at account level by collecting insights what the gaps or opportunities are in the patient pathway, support decision making to improve the process in the account and where needed developing solutions that are simple and effective.

Understand hospital processes and decision-making

Analyze data to identify opportunities for improvement and impact of decisions and solutions implemented

Collaborate with internal and external stakeholders to develop insights and opportunities for improvement

Communicate effectively with customers and stakeholders to ensure successful collaborations on patient pathway optimization. Accompanies the hospital in the implementation of the action plan

Continuously monitor and evaluate the success of implemented solutions

Requirements:

5+ years of experience in hospital account management or worked in the hospital before.

Strong analytical and problem-solving skills

Excellent communication and presentation skills

Ability to identify customer needs and develop solutions that are simple and effective

Knowledge of hospital processes and decision making.

Understanding of the healthcare environment and in particular knowledge of the hospital environment

Understanding of PAH patient pathway mapping

Expertise in project management, particularly around patient pathways (optional)

Ability to work independently and in a team environment

Fluent in Polish

Fluent in English

Driving license (cat. B)

Current Employees apply HERE

Current Contingent Workers apply HERE

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

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Requisition ID:R335073