Healthcare Operational Support Manager

Wage: $60,000/year

 

JOB SUMMARY: Implement and oversee the security operation; supervise security officers and supervisors. Perform a variety of management functions for assigned account; while providing lead direction to Security Supervisors on requirements, priorities of work & coordinating any necessary needs of the site. Assist with the functions of physical and personal security and safety measures of members, patients, staff, and visitors.

 

This position will be a client facing role.

 

Will need to attend Management of Aggressive Behavior (MOAB) training, Healthcare Academy training and Basic Life Support (BLS) training.

 

COVID 19 & Flu vaccinations required.

 

ESSENTIAL FUNCTIONS

Fulfill the Responsibilities, Qualifications, Competencies, and applicable addenda of a Healthcare Security Officer and Supervisor Assist the Branch Manager in administrative or functional tasks as directed Interpret applicable policies and procedures based on existing circumstances Supervise subordinates so they perform their functions effectively Evaluate and document subordinate’s performance Review appropriate subordinate’s reports Assist with subordinates training Assign security duties as circumstances warrant Maintain liaison with appropriate facility personnel on a given shift Carries out specific tasks and duties of a similar nature and scope as required for the assigned post. Quickly identify potential negative situations and implement effective countermeasures  Teach facility-specific procedures and policies Provide post coverage, if necessary

 

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described.  In addition to other demands, the demands of the job include:

Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area. Successful passage of background, and controlled substance tests, in addition to any mandatory licensing requirements. Satisfactory passing of Occupational Health screening including a physical exam, drug screening and immunization records. May be required to work overtime without advance notice. Required ability to handle multiple tasks concurrently. Keyboarding, basic computer usage and operating controls. Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others. Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent lifting and/or moving up to 25 pounds and occasional lifting and/or moving up to 75 pounds. May be required to use vehicle for the performance of duties.   On occasion may be required to perform stressful and physical activity.  Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others. May be exposed to or required to handle sensitive and confidential information. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.  Must be able to move quickly throughout the Hospital and physically restrain people under the supervision of a doctor/ nurse/ nurse practitioner by physically holding the individual down and then be able to also carry or lift the individual with other hospital staff members. Ability to push or pull gurneys with patients of various weights on them. The duties of this job include possible exposure to deadly weapons, injury from violent persons, infectious persons, gases and fumes, blood and body fluids, hazardous chemicals, heat, wind, rain and cold; the employee must understand and demonstrate the ability to take protective actions, following established guidelines. The noise level in the work environment can vary from extreme noise to extreme quiet. 

 

MINIMUM QUALIFICATIONS AT ENTRY

Prefer one year of Securitas healthcare security experience or previous management experience in a service field. Must have at least two (2) years of experience in the security, or related field; with a minimum of one (1) year at supervisory or managerial level, preferably in healthcare environment.  Must have the ability to plan, organize and implement administrative and operational programs and procedures, which includes the development of budgets. Must be Computer literate. Scheduling experience required. Payroll experience preferred.  Excellent customer service skills.

 

EXPERIENCE

Healthcare Security, military, or law enforcement related experience preferred.

 

Competencies (as demonstrated through experience, training, and/or testing):

Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers. Knowledge of or ability to learn security operations and procedures. Pass each healthcare competency exam and/or skills lab including a managing or defusing assaultive behavior training program or similar course as described by the client Ability to carry out instructions furnished in written, oral, or diagrammatic form.  Ability to be an effective team member. Ability to adapt to changes in the external environment and organization. Ability to write routine correspondence, including logs and reports. Good organizational skills. Ability to provide high quality customer service. Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

EOE/M/F/Vet/Disabilities

 

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