We are looking for a Healthcare Resource Specialist to join our referral team, providing exceptional customer service to our patients, facilitating the transfer of care between primary care providers and specialists. You will work full-time Monday-Friday during typical office hours.
In this position, you will collaborate with multiple clinics to best utilize resources while accommodating physician preference and patient needs consistent with Saint Alphonsus values and missions. You will support all of the clinic departments and must navigate and negotiate successful tracking and coordination of referrals; it requires highly technical clerical tasks.
You will use various software platforms. Your priority is ensuring patient information is accurately collected to facilitate the referral process and providing quality service to physicians related to patient information and communication needs.
About This Position: This work is done primarily over the phone, in a non-clinic setting. To be successful in this position, you must have a strong passion for customer service as well as working within a team. We will provide a minimum of 6 (up to 12) weeks of training before you will work independently.
GENERAL REQUIREMENTS
Education:
High School Diploma or equivalent required
Experience:
Previous experience in hospital, medical or insurance office setting preferred.
Working knowledge of medical terminology and the healthcare system (insurances, Medicare, Medicaid, physician office operations) preferred.
ESSENTIAL FUNCTIONS:
Knows, understands, incorporates, and demonstrates the Organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions. Provide excellent customer service to patients, physicians and staff to maintain and promote positive relationships. Interact over the phone with Saint Alphonsus patients and physician offices in order to effectively and efficiently process referrals.Ability to work independently with minimal supervision; as well as part of a team working with others to solve problems, improve workflow, assure back-up, and achieve an enjoyable work atmosphere.Work as part of a team with demonstrated listening skills, independent problem solving, and decision-making abilities and has the ability to use critical thinking skills.Computer skills including MS Office products and Insurance site management. EPIC preferred. Must be able to work in multiple software applications and electronic health record systems simultaneously.Well-developed English verbal and written communication skills to portray a professional customer image.Performs accurate and timely entry of referral information. Communicates directly with patient and/or family and referring clinic.Maintain ongoing tracking and appropriate documentation on referrals to ensure timely processing and patient safety.Collects and validates patient information. Contact insurance companies to ensure prior approval requirements are met.Informs patient/physician offices of referral status.Maintains confidentiality of all patients according to HIPAA standards.Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.
Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.