Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions! Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance. **RESPONSIBILITIES:** The Account Manager is responsible for the administration, coordination, planning, development, direction and implementation of the Security Program in accordance with the contract, agreed upon policy and accrediting and regulatory agency requirements. This person will review and act promptly to reports from such agencies, and oversee department policies to conform to appropriate mandates and standards of expectations. + Serve as the leader of security personnel for the account, managing the security staff and overseeing the day-to-day program. + Serve as the immediate point of contact between AUS and the client. + Attend client meetings as agreed upon, to include representation at monthly meetings and daily huddles. + Maintain subject matter expertise in applicable security related subject matter. + Know, adhere to, and enforce standards as listed in the AUS Security Professional Employee Handbook and the AUS Healthcare Standards and Guidelines Manual. + Coordinate the establishment of competencies with the client and validate compliance of all security staff with contractual requirements as well as all applicable national, local and accreditation agency standards. + Review site post orders annually and collaborate needed changes with the client. + Administer JSA's and safety programs annually, outlining site-specific hazards for security officers on assigned shifts including vehicle / driving safety as appropriate. + Monitor, review and analyze information from materials, events, and the environment to detect or assess security related problems and report and act on each as appropriate for compliance and response. + Conduct and report outcomes of annual security program reviews. + Provide subject matter expertise in the development of client policies related to security and the security program. Responsible for implementing, monitoring and reporting effectiveness of those policies and procedures. **QUALIFICATIONS:** + Must be at least 21 years of age + Education and Experience: + Meet Allied Universal Security Services hiring qualifications + Extensive experience in security or law enforcement or equivalent required. Experience in security in a healthcare facility preferred. A minimum of 4 years' experience in security at a supervisory capacity is required. Military or law enforcement background is preferred + Applicants with at least four (4) years military service (honorable conditions only) will weigh in the favor of applicants with similar experience. + Working knowledge of local, state and federal requirements for a contracted security force in a healthcare environment. + Working knowledge of applicable accreditation standards and regulations impacting security programs in a healthcare environment to include: CMS, Accreditation Standards (TJC/DNV/HFAP/CIHQ as appropriate), HIPAA, EMTALA, OSHA, and NFPA. + Ability to analyze problems, determine root causes, and identify and determine results oriented solutions. + Outstanding interpersonal and communications skills (verbal and written), to effectively communicate with patients, patient families, staff members and executives; drafting policy and documenting investigations of incidents; and training staff members. + Experience in hiring, developing, motivating and retaining quality staff. + Previous payroll, billing and scheduling experience. + Ability to handle typical and crisis situations efficiently and effectively. + Ability to employ firearms and less lethal weapons to protect yourself and others. + Demonstrated ability to safely and responsibly carry, store, and maintain firearms, less lethal weapons, and other assigned equipment. **Competency Requirements:** + **Account Managers** will be required to pass initial and annual competency evaluations consisting of the following topics: + State security certifications or license(s) (as applicable) + Health Insurance Portability and Accountability Act (HIPAA) + Bloodborne Pathogen/Infection Control + Emergency Medical Treatment and Active Labor Act (EMTALA) + De-escalation + Use of Force + Clinical Restraint Usage + Use of Handcuffs and less than lethal force options + Client required courses + Security Incident Response Procedures + CPR/Basic First Aid (required every two years) + **Background Check Requirements** : + Must be able to pass a criminal background check to meet Allied Universal standards + Must be able to pass a motor vehicle check (as applicable) + **Health Screen Requirements** : The following health screens must be completed prior to being assigned to a post. An * denotes annual requirements. + TB Screen * + Hepatitis B series vaccine or signed declination statement + N-95 Fit Test * + 10 panel drug screen **Minimum Physical Requirements:** With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly; occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain; frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. In addition: + Must be able to identify the following colors: red, green, pink and blue + Must maintain a level of physical and emotional health to cope with periods of high stress and working hours that may extend beyond the standard work week. + Cognitive abilities must be unimpaired to deal with the intellectual demands of the position. + Ability to use PPE and adaptive equipment where work requires protective equipment and close visual and auditory attention to detail. + Movement around the building will be necessary to monitor personnel, the condition of facilities and equipment, and response to emergent situations and events. + Moderate physical effort required to physically restrain patients, respond to emergencies on upper floors without the use of an elevator, assist in patient evacuations, and respond to other emergency and non-emergency situations. **Working Conditions:** On a regular basis this position will be required to: + Routinely change work areas on client property via foot or vehicle during all environmental conditions. + Interact with patients, employees, visitors, physicians, and the general public during normal and emotionally charged situations. + Work both independently and in team situations. + Defuse potentially violent situations with verbal or physical skills. + Assist in restraining patients in support of clinical needs. + Work multiple tasks simultaneously. + Conduct group training/in-services on short notice. + Work with material which may be hazardous. + Must have ability to cope well under emergency and stressful situations while making sound decisions and recommendations to physicians, nursing and professional staff relative to issues involving safety and security. **BENEFITS:** + Medical, dental, vision, basic life, AD&D, and disability insurance + Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements + Eight paid holidays annually, five sick days, and four personal days + Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. **Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices . **Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices . **Job ID:** 2024-1293296 **Location:** United States-North Carolina-Raleigh **Job Category:** Account Manager, Management