About Us HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations.At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply. Overview The Rooms Manager-in-Training Program is a fast track career development opportunity for recent college graduates. The Rooms MIT will spend 6 months immersing themselves in both the Front Office and Housekeeping departments. The objective of this program is to provide you with a foundation that will prepare you for a long-term career with HEI Hotels and Resorts. Responsibilities + Shadow both the Front Office and Housekeeping departments at the assigned hotel. + Complete shifts in each position within the Front Office and Housekeeping departments. + Consistently attend department meetings within the Front Office and Housekeeping departments as well as any leadership meetings at the hotel. + Become proficient with operating the PMS and all other systems used by the Front Office and Housekeeping. + Utilize labor management tools to schedule and control labor costs. + Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality. + Ensure compliance with Room Standard Operating Procedures and Policies. + Comply with attendance rules and be available to work on a regular basis. + Perform any other job related duties as assigned. Qualifications + Recent or current graduate of a hospitality program preferred. + Flexibility to relocate for placement after completion of the MIT program. + Able to resolve guest, supervisor and associate conflicts. + Able to manage effectively multiple tasks at all times and have excellent organizational skills. + Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Job LocationsUS-CT-Norwalk | US-MD-Rockville | US-GA-Atlanta | US-GA-Atlanta | US-GA-Braselton | US-FL-Jacksonville | US-LA-New Orleans Posted Date18 hours ago(11/4/2024 10:31 AM) Requisition ID2024-52057 CategoryFront Desk / Guest Services Position TypeFull-Time FLSA StatusNon-Exempt Additional LocationsUS-MD-Rockville | US-GA-Atlanta | US-GA-Atlanta | US-GA-Braselton | US-FL-Jacksonville | US-LA-New Orleans Location NameHEI Hotels and Resorts