Description + Respond to and resolve incoming support requests via phone, email, and text messages in a timely and professional manner. + Diagnose and troubleshoot hardware and software issues for desktops, laptops, mobile devices, and peripherals. + Provide guidance and support for application usage, network connectivity, and operating system issues. + Document and log all support activities, issues, and resolutions in the ticketing system. + Escalate complex technical problems to Tier 2/3 support or relevant departments as necessary. + Follow up with users to ensure issues are fully resolved and customer satisfaction is achieved. + Assist with user account setup, password resets, and access permissions. + Maintain knowledge of current software, hardware, and technical support practices. + Contribute to the creation and maintenance of technical support documentation and knowledge base articles. Requirements + Proven experience in an IT help desk or technical support role. + Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common software applications. + Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. + Ability to multitask and manage time efficiently in a fast-paced environment. + Experience with ticketing systems and remote support tools. + Customer-focused mindset with a problem-solving attitude. Preferred Qualifications: + Certifications such as CompTIA A+, ITIL, or Microsoft certifications. + Familiarity with basic networking concepts and troubleshooting. + Experience supporting users in a corporate environment. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .