Description For immediate consideration please email Ed Vitela Job Summary: We are seeking a skilled and customer-focused Help Desk 2 professional with experience in providing technical support within professional services environments. This role involves assisting clients with technical issues, troubleshooting software and hardware problems, and providing solutions to ensure seamless IT operations. The ideal candidate will have excellent communication skills, the ability to work effectively in a fast-paced setting, and experience supporting professional services software or applications. Key Responsibilities: + Provide second-tier technical support to end-users, addressing software, hardware, and network-related issues. + Troubleshoot and resolve complex technical problems, escalating to senior staff as necessary. + Assist clients with professional services software, ensuring optimal functionality and performance. + Document and track service requests, ensuring timely resolution and customer satisfaction. + Collaborate with cross-functional teams to ensure issues are properly diagnosed and addressed. + Offer training and guidance to end-users to maximize the use of supported technologies. + Maintain up-to-date knowledge of relevant products and services. Requirements Qualifications: + 2+ years of experience in a Help Desk or IT support role, preferably within professional services. + Strong technical troubleshooting skills and knowledge of common software and hardware. + Experience supporting professional services software or applications is a plus. + Excellent communication, interpersonal, and customer service skills. + Ability to work under pressure and manage multiple priorities. Preferred: + Previous Legal/Law Firm experience + Certifications (e.g., CompTIA A+, ITIL) are a plus. + Experience with ticketing systems and remote support tools. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .